Patients' desires and expectations for medical care: A challenge to improving patient satisfaction

American Journal of Medical Quality

Volumn 14, Issue 1, 1999, Pages 21-27

  Zemencuk, Judith K ^a,e   Hayward, Rodney A ^b,c   Skarupski, Kimberly A ^d   Katz, Steven J ^b  

^a UNIVERSITY OF MICHIGAN MEDICAL SCHOOL   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

^c VA ANN ARBOR HEALTHCARE SYSTEM   (United States)

^d UNIVERSITY OF ARIZONA   (United States)

^e VETERANS AFFAIRS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AGED; ARTICLE; ATTITUDE TO HEALTH; CROSS-SECTIONAL STUDY; HEALTH CARE QUALITY; HUMAN; METHODOLOGY; MIDDLE AGED; OUTPATIENT DEPARTMENT; PATIENT REFERRAL; PATIENT SATISFACTION; PREVENTIVE HEALTH SERVICE; PUBLIC HOSPITAL; STANDARD; STATISTICAL MODEL; UNITED STATES;

AGED; ATTITUDE TO HEALTH; CROSS-SECTIONAL STUDIES; HOSPITALS, VETERANS; HUMANS; LOGISTIC MODELS; MICHIGAN; MIDDLE AGED; OUTPATIENT CLINICS, HOSPITAL; PATIENT SATISFACTION; PREVENTIVE HEALTH SERVICES; QUALITY ASSURANCE, HEALTH CARE; REFERRAL AND CONSULTATION;

EID: 0032619153     PISSN: 10628606     EISSN: None     Source Type: Journal    
DOI: 10.1177/106286069901400104     Document Type: Article

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