A critical examination of the business process re-engineering phenomenon

International Journal of Operations and Production Management

Volumn 18, Issue 9-10, 1998, Pages 1000-1016

  Biazzo, Stefano ^a  

^a UNIVERSITY OF PADOVA   (Italy)

Author keywords

BPR; Innovation; Management theory; Organizational change

Indexed keywords

EID: 0032347325     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443579810225586     Document Type: Review

References (61)

1. Armistead, C. and Rowland, P. (Eds) (1996, Managing Business Processes. BPR and Beyond, Wiley, Chichester.
2. Bonazzi, G. (1993, Il Tubo di Cristallo, Mulino, Bologna.
3. Caron, J.R., Jarvenpaa, S.L. and Stoddard, D.B. (1994, "Business reengineering at Cigna Corporation: experiences and lessons learned from the first five years", MIS Quarterly, Vol. 18 No. 3, pp. 233-50.
4. Checkland, P. (1981, Systems Thinking, Systems Practice, Wiley, Chichester.
5. Checkland, P. and Scholes, J. (1990, Soft Systems Methodology in Action, Wiley, Chichester.
6. Childe, S.J., Maull, R.S. and Bennett, J. (1994, "Frameworks for understanding business process re-engineering", International Journal of Operations & Production Management, Vol. 14 No. 12, pp. 22-34.
7. Conference Board (1994/5, Proceedings of the Conferences "Corporate Reengineering: Strategies for Growth", New York 6-7/4/94 and "Beyond Reengineering for Global Competitiveness and Growth", Bruxelles 25-26/1/95.
8. Costa, G. and Nacamulli, R.C.D. (Eds.) (1996, Manuale di Organizzazione Aziendale, Utet, Torino.
9. Coulson-Thomas, C. (Ed.) (1995, The Responsive Organisation. Re-engineering New Patterns of Work, Vol. 1, Policy Publication, London.
10. Crozier, M. and Friedberg, E. (1977, L'Acteur et le Système, Editions du Seuil, Paris.
11. Davenport, T.H. (1993, Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press, Boston, MA.
12. Davenport, T.H. (1995, "Business process reengineering: where it's been, where it's going", in Grover, V. and Kettinger, W.J. (Eds), Business Process Change: Concepts, Methods and Technologies, Idea Group Publishing, Harrisburg, PA, pp. 1-13.
13. Davenport, T.H. and Nohria, N. (1994, "Case management and the integration of labour", Sloan Management Review, Vol. 35 No. 2, pp. 11-23.
14. Davenport, T.H. and Short, J. (1990, "The new industrial engineering: information technology and business process redesign", Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
15. Davenport, T.H. and Stoddard, D.B. (1994, "Reengineering: business change of mythic proportions?", MIS Quarterly, Vol. 18 No. 2, pp. 121-7.
16. Davidson, W.H. (1993, "Beyond re-engineering: the three phases of business transformation", IBM Systems Journal, Vol. 32 No. 1, pp. 65-79.
17. Davis, L.E. and Taylor, J.C. (Eds) (1972, Design of Jobs, Penguin Books, Harmondsworth.
18. Dean, J.W. and Bowen, D.E. (1994, "Management theory and total quality: improving research and practice through theory development", Academy of Management Review, Vol. 19 No. 3, pp. 392-418.
19. Dixon, J.R., Arnold, P., Heineke, J., Kim, J.S. and Mulligan, P. (1994, "Business process reengineering: improving in new strategic directions", California Management Review, Vol. 36 No. 4, pp. 93-108.
20. Earl, M. and Khan, B. (1994, "How new is business process redesign?", European Management Journal, Vol. 12 No. 1, pp. 20-30.
21. Earl, M.J., Sampler, J.L. and Short, J.E. (1995, "Strategies for business process reengineering: evidence from field studies", Journal of Management Information Systems, Vol. 12 No. 1, pp. 31-56.
22. Eccles, R.G., Nohria, N. and Berkley, J.D. (1992, Beyond the Hype. Rediscovering the Essence of Management, Harvard Business School Press, Boston, MA.
23. Edwards, C. and Peppard, J. (1994, "Forging a link between business strategy and business reengineering", European Management Journal, Vol. 12 No. 4, pp. 407-15.
24. Evered, R.D. and Selman, J.C. (1989, "Coaching and the art of management", Organizational Dynamics, Vol. 18 No. 2, pp. 16-32.
25. Faris, W.A. and Liedell, C.R. (1994, "Re-engineering with a small R: the Cigna experience", Human Resource Planning, Vol. 17 No. 1, pp. 63-72.
26. Galbraith, J.R. (1977, Organization Design, Addison-Wesley, Reading, MA.
27. Grant, M.R., Shani, R. and Krishnan, R. (1994, "TQM's challenge to management theory and practice", Sloan Management Review, Vol. 35 No. 2, pp. 25-35.
28. Grint, K. (1994, "Reengineering history: social resonances and business process reengineering", Organization, Vol. 1 No. 1, pp. 179-201.
29. Grover, V., Teng, J.T.C. and Fiedler, K.D. (1993, "Information technology enabled business process redesign: an integrated planning framework", OMEGA The International Journal of Management Science, Vol. 21 No. 4, pp. 433-47.
30. Hackman, J.R. and Wageman, R. (1995, "Total quality management: empirical, conceptual, and practical issues", Administrative Science Quarterly, Vol. 40 No. 2, pp. 309-42.
31. Hall, G., Rosenthal, J. and Wade, J. (1993, "How to make reengineering really work", Harvard Business Review, Vol. 71 No. 6, pp. 119-31.
32. Hammer, M. (1990, "Reengineering work: don't automate, obliterate", Harvard Business Review, Vol. 68 No. 4, pp. 104-12.
33. Hammer, M. and Champy, J. (1993, Reengineering the Corporation: A Manifesto for Business Revolution, HarperCollins, New York, NY.
34. Harrison, A. (1995, "Business processes: their nature and properties", in Burke, G. and Peppard, J. (Eds), Examining Business Process Re-engineering, Kogan Page, London, pp. 60-9.
35. Hersey, P. and Blanchard, K.H. (1969, The Management of Organizational Behavior: Utilizing Human Resources, Prentice-Hall, Englewood Cliffs, NJ.
36. Huczynski, A.A. (1993, Management Gurus, Routledge, London.
37. Hunt, V.D. (1996, Process Mapping. How to Reengineer your Business Processes, Wiley, New York, NY.
38. IBM (1975, Business Systems Planning, guide GE 20-0527-1.
39. IBM (1995, Business Process Reengineering and beyond, International Technical Support Organization Redbooks, December.
40. Johansson, H.J., McHugh, P., Pendlebury, A.J. and Wheeler, W.A. (1993, Business Process Reengineering, Wiley, London.
41. Kawalek, P. (1991, The Process Modelling Cookbook: Version One, Support Technology Focus Project, British Telecommunications.
42. Kelly, J.E. (1982, Scientific Management, Job Redesign and Work Performance, Academic Press, London.
43. Khandwalla, P.N. (1977, The Design of Organizations, Harcourt Brace Jovanovich Publishers, New York, NY.
44. Leavitt, H.J. (1965, "Applied organizational change in industry: structural, technological and humanistic approaches", in March, J.G. (Ed.), Handbook of Organizations, Rand McNally, Chicago, IL, pp. 1144-70.
45. Manganelli, R.L. and Klein, M.M. (1994, The Reengineering Handbook, AMACOM, New York, NY.
46. Manzolini, L., Soda, G. and Solari, L. (1994, L'Organizzazione Snella. Processi di Cambiamento per Innovare l'Impresa, Etas, Milano.
47. Maull, R., Childe, S., Bennett, J., Weaver, A. and Smart, A. (1995, "Different types of manufacturing processes and IDEF0 models describing standard business processes", Working Paper WP/GR/J95010-6, University of Plymouth, Plymouth.
48. Mintzberg, H. (1979, The Structuring of Organizations, Prentice-Hall, Englewood Cliffs, NJ.
49. Morris, D.C. and Brandon, J.S. (1993, Re-engineering Your Business, McGraw-Hill, New York, NY.
50. Obolenski, N. (1994, Business Re-engineering, Kogan Page, London.
51. Peppard, J. and Rowland, P. (1995, Business Process Re-engineering, Prentice-Hall International, London.
52. Scott-Morton, M. (Ed.) (1991, The Corporation of the 1990s, Oxford University Press, New York, NY.
53. Spencer, B.A. (1994, "Models of organization and total quality management: a comparison and critical evaluation", Academy of Management Review, Vol. 19 No. 3, pp. 446-71.
54. Stoddard, D.B. and Jarvenpaa, S.L. (1995, "Business process redesign: tactics for managing radical change", Journal of Management Information Systems, Vol. 12 No. 1, pp. 81-107.
55. Stoddard, D.B., Jarvenpaa, S.L. and Littlejohn, M. (1996, "The reality of business reengineering: Pacific Bell's provisioning process", California Management Review, Vol. 38 No. 3, pp. 57-76.
56. Suchman, L.A. (1983, "Office procedures as practical action: models of work and system design", ACM Transactions on Office Information Systems, Vol. 1 No. 4, pp. 320-8.
57. Venkatraman, N. (1991, "IT-induced business reconfiguration", in Scott-Morton, M. (Ed.), The Corporation of the 1990s, Oxford University Press, New York, NY, pp. 122-58.
58. Wastell, D.G., White, P. and Kawalek, P. (1994, "A methodology for business process redesign: experiences and issues", Journal of Strategic Informations Systems, Vol. 3 No. 1, pp. 23-40.
59. Willmott, H. (1995, "The odd couple? Re-engineering business processes; managing human relations", New Technology, Work and Employment, Vol. 10 No. 2, pp. 89-98.
60. Zairi, M. and Sinclair, D. (1995, "Business process re-engineering and process management. A survey of current practice and future trends in integrated management", Business Process Re-engineering & Management Journal, Vol. 1 No. 1, pp. 8-30.
61. Zeleny, M., Cornet, R. and Stoner, J.A.F. (1990, "Moving from the age of specialization to the era of integration", Human Systems Management, Vol. 9 No. 2, pp. 153-71.