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Volumn 39, Issue 6, 1998, Pages 26-37

Labor scheduling, part 2: Knowing how many on-duty employees to schedule

(1)  Thompson, Gary M a  

a NONE

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Indexed keywords


EID: 0032337549     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088049803900607     Document Type: Article
Times cited : (27)

References (11)
  • 1
    • 0029344098 scopus 로고    scopus 로고
    • Labor scheduling using NPV estimates of the marginal benefit of additional labor capacity
    • See: Gary M. Thompson, "Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity," Journal of Operations Management, Vol. 13 (1995), p. 67; and Gary M. Thompson, "Assigning Telephone Operators to Shifts at New Brunswick Telephone Company," Interfaces, Vol. 13, No. 4 (July-August 1997), p. 2.
    • (1995) Journal of Operations Management , vol.13 , pp. 67
    • Thompson, G.M.1
  • 2
    • 0029344098 scopus 로고    scopus 로고
    • Assigning telephone operators to shifts at New Brunswick Telephone Company
    • July-August
    • See: Gary M. Thompson, "Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity," Journal of Operations Management, Vol. 13 (1995), p. 67; and Gary M. Thompson, "Assigning Telephone Operators to Shifts at New Brunswick Telephone Company," Interfaces, Vol. 13, No. 4 (July-August 1997), p. 2.
    • (1997) Interfaces , vol.13 , Issue.4 , pp. 2
    • Thompson, G.M.1
  • 4
    • 84990622780 scopus 로고    scopus 로고
    • Improving the utilization of front-line service delivery system personnel
    • September-October
    • See: Gary M. Thompson, "Improving the Utilization of Front-Line Service Delivery System Personnel," Decision Sciences, Vol. 23, No. 5 (September-October 1992), p. 1072; and Thompson (1998), pp. 23-24.
    • (1992) Decision Sciences , vol.23 , Issue.5 , pp. 1072
    • Thompson, G.M.1
  • 5
    • 84990622780 scopus 로고    scopus 로고
    • See: Gary M. Thompson, "Improving the Utilization of Front-Line Service Delivery System Personnel," Decision Sciences, Vol. 23, No. 5 (September-October 1992), p. 1072; and Thompson (1998), pp. 23-24.
    • (1998) , pp. 23-24
    • Thompson1
  • 6
    • 0031384969 scopus 로고    scopus 로고
    • Labor staffing and scheduling models for controlling service levels
    • Gary M. Thompson, "Labor Staffing and Scheduling Models for Controlling Service Levels," Naval Research Logistics, Vol. 44 (1997), p. 720.
    • (1997) Naval Research Logistics , vol.44 , pp. 720
    • Thompson, G.M.1
  • 7
    • 84985788569 scopus 로고
    • How long should a customer wait for service?
    • Spring
    • See: M. Davis, "How Long Should a Customer Wait for Service?," Decision Sciences, Vol. 22, No. 2 (Spring 1991), pp. 421-434; and P. Quinn, B. Andrews, and H. Parsons, "Allocating Telecommunications Resources at L.L. Bean," Interfaces, Vol. 21, No. 1 (January 1991), pp. 75-91.
    • (1991) Decision Sciences , vol.22 , Issue.2 , pp. 421-434
    • Davis, M.1
  • 8
    • 84985788569 scopus 로고
    • Allocating telecommunications resources at L.L. Bean
    • January
    • See: M. Davis, "How Long Should a Customer Wait for Service?," Decision Sciences, Vol. 22, No. 2 (Spring 1991), pp. 421-434; and P. Quinn, B. Andrews, and H. Parsons, "Allocating Telecommunications Resources at L.L. Bean," Interfaces, Vol. 21, No. 1 (January 1991), pp. 75-91.
    • (1991) Interfaces , vol.21 , Issue.1 , pp. 75-91
    • Quinn, P.1    Andrews, B.2    Parsons, H.3
  • 10
    • 85030054345 scopus 로고    scopus 로고
    • Davis, pp. 421-434.
    • Davis1
  • 11
    • 0027654738 scopus 로고
    • Accounting for the multi-period impact of service when determining employee requirements for labor scheduling
    • Gary M. Thompson, "Accounting for the Multi-period Impact of Service When Determining Employee Requirements for Labor Scheduling," Journal of Operations Management, Vol. 11 (1993), pp. 269-287.
    • (1993) Journal of Operations Management , vol.11 , pp. 269-287
    • Thompson, G.M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.