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1
-
-
0029344098
-
Labor scheduling using NPV estimates of the marginal benefit of additional labor capacity
-
See: Gary M. Thompson, "Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity," Journal of Operations Management, Vol. 13 (1995), p. 67; and Gary M. Thompson, "Assigning Telephone Operators to Shifts at New Brunswick Telephone Company," Interfaces, Vol. 13, No. 4 (July-August 1997), p. 2.
-
(1995)
Journal of Operations Management
, vol.13
, pp. 67
-
-
Thompson, G.M.1
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2
-
-
0029344098
-
Assigning telephone operators to shifts at New Brunswick Telephone Company
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July-August
-
See: Gary M. Thompson, "Labor Scheduling Using NPV Estimates of the Marginal Benefit of Additional Labor Capacity," Journal of Operations Management, Vol. 13 (1995), p. 67; and Gary M. Thompson, "Assigning Telephone Operators to Shifts at New Brunswick Telephone Company," Interfaces, Vol. 13, No. 4 (July-August 1997), p. 2.
-
(1997)
Interfaces
, vol.13
, Issue.4
, pp. 2
-
-
Thompson, G.M.1
-
3
-
-
0002538071
-
Labor scheduling, part 1: Forecasting demand
-
October
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Gary M. Thompson, "Labor Scheduling, Part 1: Forecasting Demand," Cornell Hotel and Restaurant Administration Quarterly, Vol. 39, No. 5 (October 1998), pp. 22-31.
-
(1998)
Cornell Hotel and Restaurant Administration Quarterly
, vol.39
, Issue.5
, pp. 22-31
-
-
Thompson, G.M.1
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4
-
-
84990622780
-
Improving the utilization of front-line service delivery system personnel
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September-October
-
See: Gary M. Thompson, "Improving the Utilization of Front-Line Service Delivery System Personnel," Decision Sciences, Vol. 23, No. 5 (September-October 1992), p. 1072; and Thompson (1998), pp. 23-24.
-
(1992)
Decision Sciences
, vol.23
, Issue.5
, pp. 1072
-
-
Thompson, G.M.1
-
5
-
-
84990622780
-
-
See: Gary M. Thompson, "Improving the Utilization of Front-Line Service Delivery System Personnel," Decision Sciences, Vol. 23, No. 5 (September-October 1992), p. 1072; and Thompson (1998), pp. 23-24.
-
(1998)
, pp. 23-24
-
-
Thompson1
-
6
-
-
0031384969
-
Labor staffing and scheduling models for controlling service levels
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Gary M. Thompson, "Labor Staffing and Scheduling Models for Controlling Service Levels," Naval Research Logistics, Vol. 44 (1997), p. 720.
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(1997)
Naval Research Logistics
, vol.44
, pp. 720
-
-
Thompson, G.M.1
-
7
-
-
84985788569
-
How long should a customer wait for service?
-
Spring
-
See: M. Davis, "How Long Should a Customer Wait for Service?," Decision Sciences, Vol. 22, No. 2 (Spring 1991), pp. 421-434; and P. Quinn, B. Andrews, and H. Parsons, "Allocating Telecommunications Resources at L.L. Bean," Interfaces, Vol. 21, No. 1 (January 1991), pp. 75-91.
-
(1991)
Decision Sciences
, vol.22
, Issue.2
, pp. 421-434
-
-
Davis, M.1
-
8
-
-
84985788569
-
Allocating telecommunications resources at L.L. Bean
-
January
-
See: M. Davis, "How Long Should a Customer Wait for Service?," Decision Sciences, Vol. 22, No. 2 (Spring 1991), pp. 421-434; and P. Quinn, B. Andrews, and H. Parsons, "Allocating Telecommunications Resources at L.L. Bean," Interfaces, Vol. 21, No. 1 (January 1991), pp. 75-91.
-
(1991)
Interfaces
, vol.21
, Issue.1
, pp. 75-91
-
-
Quinn, P.1
Andrews, B.2
Parsons, H.3
-
10
-
-
85030054345
-
-
Davis, pp. 421-434.
-
-
-
Davis1
-
11
-
-
0027654738
-
Accounting for the multi-period impact of service when determining employee requirements for labor scheduling
-
Gary M. Thompson, "Accounting for the Multi-period Impact of Service When Determining Employee Requirements for Labor Scheduling," Journal of Operations Management, Vol. 11 (1993), pp. 269-287.
-
(1993)
Journal of Operations Management
, vol.11
, pp. 269-287
-
-
Thompson, G.M.1
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