In pursuit of excellence: Total quality approaches in Irish organisations

TQM Magazine

Volumn 10, Issue 6, 1998, Pages 452-457

  Drew, Eileen ^a  

^a TRINITY COLLEGE DUBLIN   (Ireland)

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; COMPETITION; QUALITY ASSURANCE; STANDARDS; STRATEGIC PLANNING; VALUE ENGINEERING; CUSTOMER SATISFACTION; EMPLOYMENT; MANUFACTURE; PROBLEM SOLVING; RESEARCH; SOCIETIES AND INSTITUTIONS;

CUSTOMER SATISFACTIONS; TEAMWORKING; MANUFACTURING COMPANIES; QUALITY CERTIFICATIONS; SERVICE ORGANIZATIONS;

TOTAL QUALITY MANAGEMENT;

EID: 0032303214     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789810239209     Document Type: Article

References (7)

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3. Sullivan-Taylor, B. and Wilson, M. (1996), " TQM implementation in New Zealand service organizations" , TQM Magazine, Vol. 8 No. 5, pp. 56-64.
4. Taylor, A. (1995), " Total quality management and the need for organisational self-assessment: some empirical evidence" , Total Quality Management, Vol. 6 No. 1, pp. 3-12.
5. Whyte, J and Witcher, B. (1992), " The adoption of total quality management in Northern England: an interim report" , Durham University Business School Occasional Paper.
6. Williams, N. (1997), " ISO 9000 as a route to TQM in small to medium sized enterprises: snake or ladder?" , The TQM Magazine, Vol. 9 No. 1, pp. 8-13.
7. Witcher, B. (1993), The Adopt ion of Total Quality Management in Scotland, Centre for Quality and Organisation Change, Durham University Business School.