Fuzzy set approach in the quantification of technical support service quality

Proceedings of the Human Factors and Ergonomics Society

Volumn 1, Issue , 1998, Pages 564-568

  Rao, Sridevi S ^a   Eberts, Ray ^a   Thomas, M U ^a   Plante, Robert ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

FUZZY SETS; QUALITY ASSURANCE; VALUE ENGINEERING;

SERVICE QUALITY; TECHNICAL SUPPORT SERVICES;

HUMAN ENGINEERING;

EID: 0032282826     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Article

References (10)