메뉴 건너뛰기




Volumn 21, Issue 3, 1998, Pages 299-328

When emotion work is doomed to fail: Ideological and structural constraints on emotion management

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0032221147     PISSN: 01956086     EISSN: None     Source Type: Journal    
DOI: 10.1525/si.1998.21.3.299     Document Type: Article
Times cited : (56)

References (45)
  • 3
    • 84937312709 scopus 로고
    • Managing emotions in public: The case of wheelchair users
    • Cahill, Spencer E. and Robin Eggleston. 1994. "Managing Emotions in Public: The Case of Wheelchair Users." Social Psychology Quarterly 57:300-312.
    • (1994) Social Psychology Quarterly , vol.57 , pp. 300-312
    • Cahill, S.E.1    Eggleston, R.2
  • 4
    • 84970203235 scopus 로고
    • Guarding against boredom: Security specialists in the U.S. Air Force
    • Charlton, Joy and Rosanna Hertz. 1989. "Guarding Against Boredom: Security Specialists in the U.S. Air Force." Journal of Contemporary Ethnography 18:299-326.
    • (1989) Journal of Contemporary Ethnography , vol.18 , pp. 299-326
    • Charlton, J.1    Hertz, R.2
  • 5
    • 0002834899 scopus 로고
    • Emotions and micropolitics in everyday life: Some patterns and paradoxes of 'place
    • edited by Theodore D. Kemper. Albany, NY: SUNY Press
    • Clark, Candace. 1990. "Emotions and Micropolitics in Everyday Life: Some Patterns and Paradoxes of 'Place.'" Pp. 305-333 in Research Agendas in the Sociology of Emotions, edited by Theodore D. Kemper. Albany, NY: SUNY Press.
    • (1990) Research Agendas in the Sociology of Emotions , pp. 305-333
    • Clark, C.1
  • 6
    • 21344490503 scopus 로고
    • A review and an integration of research on job burnout
    • Cordes, Cynthia L. and Thomas W. Dougherty. 1993. "A Review and an Integration of Research on Job Burnout." Academy of Management Review 18:621-656.
    • (1993) Academy of Management Review , vol.18 , pp. 621-656
    • Cordes, C.L.1    Dougherty, T.W.2
  • 7
    • 0007294735 scopus 로고
    • Behavior in private places: Sustaining definitions of reality in gynecological examinations
    • edited by H.P. Dreitzel. London: Macmillan
    • Emerson, Joan P. 1970. "Behavior in Private Places: Sustaining Definitions of Reality in Gynecological Examinations." Pp. 74-97 in Recent Sociology Number 2, edited by H.P. Dreitzel. London: Macmillan.
    • (1970) Recent Sociology Number 2 , vol.2 , pp. 74-97
    • Emerson, J.P.1
  • 8
    • 0001108476 scopus 로고
    • The derivation of emotional experience from the social construction of reality
    • Flaherty, Michael G. 1992. "The Derivation of Emotional Experience from the Social Construction of Reality." Studies in Symbolic Interaction 13:167-182.
    • (1992) Studies in Symbolic Interaction , vol.13 , pp. 167-182
    • Flaherty, M.G.1
  • 9
    • 84989057028 scopus 로고
    • Laughter, the best mediation: Humor as emotion management in interaction
    • Francis, Linda E. 1994. "Laughter, the Best Mediation: Humor as Emotion Management in Interaction." Symbolic Interaction 17:147-163.
    • (1994) Symbolic Interaction , vol.17 , pp. 147-163
    • Francis, L.E.1
  • 10
    • 0031512385 scopus 로고    scopus 로고
    • Ideology and interpersonal emotion management: Redefining identity in two support groups
    • _. 1997. "Ideology and Interpersonal Emotion Management: Redefining Identity in Two Support Groups." Social Psychology Quarterly 60:153-171.
    • (1997) Social Psychology Quarterly , vol.60 , pp. 153-171
  • 11
    • 0003702370 scopus 로고
    • Indianapolis, IN: Bobbs-Merrill
    • Goffman, Erving. 1961. Encounters. Indianapolis, IN: Bobbs-Merrill.
    • (1961) Encounters
    • Goffman, E.1
  • 12
    • 0001890789 scopus 로고
    • Social structural effects on emotions
    • edited by Theodore D. Kemper. Albany, NY: SUNY Press
    • Gordon, Steven L. 1990. "Social Structural Effects on Emotions." Pp. 145-179 in Research Agendas in the Sociology of Emotions, edited by Theodore D. Kemper. Albany, NY: SUNY Press.
    • (1990) Research Agendas in the Sociology of Emotions , pp. 145-179
    • Gordon, S.L.1
  • 13
    • 84917143671 scopus 로고
    • Emotion work, feeling rules, and social structure
    • Hochschild, Arlie Russell. 1979. "Emotion Work, Feeling Rules, and Social Structure." American Journal of Sociology 85:551-575.
    • (1979) American Journal of Sociology , vol.85 , pp. 551-575
    • Hochschild, A.R.1
  • 16
  • 17
    • 84928848785 scopus 로고
    • Emotional socialization in the postmodern era: Children in day care
    • Leavitt, Robin Lynn and Martha Bauman Power. 1989. "Emotional Socialization in the Postmodern Era: Children in Day Care." Social Psychology Quarterly 52:35-43.
    • (1989) Social Psychology Quarterly , vol.52 , pp. 35-43
    • Leavitt, R.L.1    Power, M.B.2
  • 19
    • 0028511453 scopus 로고
    • Women, work, and well-being: The importance of work conditions
    • Lennon, Mary Clare. 1994. "Women, Work, and Well-being: The Importance of Work Conditions." Journal of Health and Social Behavior 35:235-247.
    • (1994) Journal of Health and Social Behavior , vol.35 , pp. 235-247
    • Lennon, M.C.1
  • 20
    • 0002721358 scopus 로고
    • Training for 'detached concern' in medical students
    • edited by Harold Lief. New York: Harper and Row
    • Lief, Harold and Renée C. Fox. 1963. "Training for 'Detached Concern' in Medical Students." Pp. 12-35 in The Psychological Basis of Medical Practice, edited by Harold Lief. New York: Harper and Row.
    • (1963) The Psychological Basis of Medical Practice , pp. 12-35
    • Lief, H.1    Fox, R.C.2
  • 21
    • 0010107024 scopus 로고
    • The development of a work ethic in the severely retarded
    • edited by G. Thomas Bellamy, Gail O'Connor, and Orv C. Karan. Baltimore, MD: University Park Press
    • Martin, Andrew S., Robert W. Flexer, and James F. Newbery. 1979. "The Development of a Work Ethic in the Severely Retarded." Pp. 137-159 in Vocational Rehabilitation of Severely Handicapped Persons: Contemporary Service Strategies, edited by G. Thomas Bellamy, Gail O'Connor, and Orv C. Karan. Baltimore, MD: University Park Press.
    • (1979) Vocational Rehabilitation of Severely Handicapped Persons: Contemporary Service Strategies , pp. 137-159
    • Martin, A.S.1    Flexer, R.W.2    Newbery, J.F.3
  • 23
    • 84963044114 scopus 로고
    • Emotions, reflexivity, and action: An interactionist analysis
    • Mills, Trudy and Sherryl Kleinman. 1988. "Emotions, Reflexivity, and Action: An Interactionist Analysis." Social Forces 66:1009-1027.
    • (1988) Social Forces , vol.66 , pp. 1009-1027
    • Mills, T.1    Kleinman, S.2
  • 25
    • 0028702001 scopus 로고
    • Interpretations of stress in institutions: The cultural production of ambiguity and burnout
    • Myerson, Debra E. 1994. "Interpretations of Stress in Institutions: The Cultural Production of Ambiguity and Burnout." Administrative Science Quarterly 39:628-653.
    • (1994) Administrative Science Quarterly , vol.39 , pp. 628-653
    • Myerson, D.E.1
  • 26
    • 0010162821 scopus 로고
    • The differences in inappropriate behavior and instructional interactions in sheltered and nonsheltered work environments
    • Nisbet, Jan and Lisbeth Vincent. 1986. "The Differences in Inappropriate Behavior and Instructional Interactions in Sheltered and Nonsheltered Work Environments." The Journal of the Association for Persons with Severe Handicaps 11:19-27.
    • (1986) The Journal of the Association for Persons with Severe Handicaps , vol.11 , pp. 19-27
    • Nisbet, J.1    Vincent, L.2
  • 29
    • 0010107025 scopus 로고
    • Vocational habilitation: A time for change
    • edited by Robert J. Flynn and Kathleen E. Nitsch. Baltimore: University Park Press
    • Pomerantz, David J. and David Marholin, II. 1980. "Vocational Habilitation: A Time for Change." Pp. 259-282 in Normalization, Social Integration, and Community Services, edited by Robert J. Flynn and Kathleen E. Nitsch. Baltimore: University Park Press.
    • (1980) Normalization, Social Integration, and Community Services , pp. 259-282
    • Pomerantz, D.J.1    Marholin D. II2
  • 30
    • 0003155181 scopus 로고
    • Expression of emotion as part of the work role
    • Rafaeli, Anat and Robert I. Sutton. 1987. "Expression of Emotion as Part of the Work Role." Academy of Management Review 12:23-37.
    • (1987) Academy of Management Review , vol.12 , pp. 23-37
    • Rafaeli, A.1    Sutton, R.I.2
  • 31
    • 0000307324 scopus 로고
    • Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors
    • _. 1991. "Emotional Contrast Strategies as Means of Social Influence: Lessons from Criminal Interrogators and Bill Collectors." Academy of Management Journal 34:749-775.
    • (1991) Academy of Management Journal , vol.34 , pp. 749-775
  • 32
    • 0001271864 scopus 로고
    • 'Banana time': Job satisfaction and informal interaction
    • Roy, Donald. 1959-1960. "'Banana Time': Job Satisfaction and Informal Interaction." Human Organization 18:158-68.
    • (1959) Human Organization , vol.18 , pp. 158-168
    • Roy, D.1
  • 33
    • 84936823563 scopus 로고
    • Managing emotions in medical school: Students' contacts with the living and the dead
    • Smith, Allen C., III and Sherryl Kleinman. 1989. "Managing Emotions in Medical School: Students' Contacts with the Living and the Dead." Social Psychology Quarterly 52:56-69.
    • (1989) Social Psychology Quarterly , vol.52 , pp. 56-69
    • Smith A.C. III1    Kleinman, S.2
  • 34
    • 0030306195 scopus 로고    scopus 로고
    • Talking feelings: The collaborative construction of emotion in talk between close relational partners
    • Staske, Shirley A. 1996. "Talking Feelings: The Collaborative Construction of Emotion in Talk Between Close Relational Partners." Symbolic Interaction 19:111-135.
    • (1996) Symbolic Interaction , vol.19 , pp. 111-135
    • Staske, S.A.1
  • 35
    • 84970099525 scopus 로고
    • The highs and lows of emotional labor: Detectives' encounters with criminals and victims
    • Stenross, Barbara and Sherryl Kleinman. 1989. "The Highs and Lows of Emotional Labor: Detectives' Encounters with Criminals and Victims." Journal of Contemporary Ethnography 17:435-452.
    • (1989) Journal of Contemporary Ethnography , vol.17 , pp. 435-452
    • Stenross, B.1    Kleinman, S.2
  • 36
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions: The case of bill collectors
    • Sutton, Robert I. 1991. "Maintaining Norms about Expressed Emotions: The Case of Bill Collectors." Administrative Science Quarterly 36:245-68.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 245-268
    • Sutton, R.I.1
  • 37
    • 84936628636 scopus 로고
    • Self-labeling processes in mental illness: The role of emotional deviance
    • Thoits, Peggy. 1985. "Self-labeling Processes in Mental Illness: The Role of Emotional Deviance." American Journal of Sociology 91:221-249.
    • (1985) American Journal of Sociology , vol.91 , pp. 221-249
    • Thoits, P.1
  • 38
    • 0030160184 scopus 로고    scopus 로고
    • Managing the emotions of others
    • _. 1996. "Managing the Emotions of Others." Symbolic Interaction 19:85-109.
    • (1996) Symbolic Interaction , vol.19 , pp. 85-109
  • 39
    • 33846111111 scopus 로고
    • Alienating and liberating emotions at work: Supermarket clerks' performance of customer service
    • Tolich, Martin B. 1993. "Alienating and Liberating Emotions at Work: Supermarket Clerks' Performance of Customer Service." Journal of Contemporary Ethnography 22:361-381.
    • (1993) Journal of Contemporary Ethnography , vol.22 , pp. 361-381
    • Tolich, M.B.1
  • 40
    • 0002316713 scopus 로고
    • 'Real feelings': Emotional expression and organizational culture
    • Van Maanen, John and Gideon Kunda. 1989. "'Real Feelings': Emotional Expression and Organizational Culture." Research in Organizational Behavior 11:43-103.
    • (1989) Research in Organizational Behavior , vol.11 , pp. 43-103
    • Van Maanen, J.1    Kunda, G.2
  • 41
    • 84936059384 scopus 로고
    • Life transitions, role histories, and mental health
    • Wheaton, Blair. 1990. "Life Transitions, Role Histories, and Mental Health." American Sociological Review 55:209-223.
    • (1990) American Sociological Review , vol.55 , pp. 209-223
    • Wheaton, B.1
  • 42
    • 0010200620 scopus 로고
    • Sheltered workshops in the decade ahead: Work and wages, or welfare
    • edited by G. Thomas Bellamy, Gail O'Connor, and Orv C. Karan. Baltimore, MD: University Park Press
    • Whitehead, Claude W. 1979. "Sheltered Workshops in the Decade Ahead: Work and Wages, or Welfare." Pp. 71-84 in Vocational Rehabilitation of Severely Handicapped Persons: Contemporary Service Strategies, edited by G. Thomas Bellamy, Gail O'Connor, and Orv C. Karan. Baltimore, MD: University Park Press.
    • (1979) Vocational Rehabilitation of Severely Handicapped Persons: Contemporary Service Strategies , pp. 71-84
    • Whitehead, C.W.1
  • 45
    • 0010137137 scopus 로고
    • Putting the work ethic to work
    • Yankelovich, Daniel and John Immerwahr. 1984. "Putting the Work Ethic to Work." Society 21:58-76.
    • (1984) Society , vol.21 , pp. 58-76
    • Yankelovich, D.1    Immerwahr, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.