Gainsharing in Zebulon: What do workers want?

Public Personnel Management

Volumn 27, Issue 1, 1998, Pages 117-130

  Patton, Kevin R ^a   Daley, Dennis M ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032219406     PISSN: 00910260     EISSN: None     Source Type: Journal    
DOI: 10.1177/009102609802700111     Document Type: Article

References (25)

1. 1 Greiner, John M., Harry P. Hatry, Margo P. Koss, Annie P. Millar, and Jane P. Woodward (1981) Productivity and Motivation: A Review of State and Local Government Initiatives. Washington, DC: Urban Institute, Graham-Moore, Brian, and Timothy L. Ross (1990) Gainsharing: Plans for Improving Performance. Washington, DC: Bureau of National Affairs, and Markowich, Michael M. (1993) "Does Money Motivate?" HRFocus (August): 1,6.
2. 1 Greiner, John M., Harry P. Hatry, Margo P. Koss, Annie P. Millar, and Jane P. Woodward (1981) Productivity and Motivation: A Review of State and Local Government Initiatives. Washington, DC: Urban Institute, Graham-Moore, Brian, and Timothy L. Ross (1990) Gainsharing: Plans for Improving Performance. Washington, DC: Bureau of National Affairs, and Markowich, Michael M. (1993) "Does Money Motivate?" HRFocus (August): 1,6.
3. 1 Greiner, John M., Harry P. Hatry, Margo P. Koss, Annie P. Millar, and Jane P. Woodward (1981) Productivity and Motivation: A Review of State and Local Government Initiatives. Washington, DC: Urban Institute, Graham-Moore, Brian, and Timothy L. Ross (1990) Gainsharing: Plans for Improving Performance. Washington, DC: Bureau of National Affairs, and Markowich, Michael M. (1993) "Does Money Motivate?" HRFocus (August): 1,6.
4. 2 Swiss, James E. (1992) "Adapting Total Quality Management (TQM) to Government." Public Administration Review (July/August): 356-359, Cohen, Steven, and R. Brand (1993) Total Quality Management in Government: A Practical Guide for the Real World. San Francisco, CA: Jossey-Bass, Durant, Robert F., and Laura A. Wilson (1993) "Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy." American Review of Public Administration, 23, 3 (September): 215-245, and Wilson, Laura A., and Robert F. Durant (1994) "Evaluating TQM: The Case for a Theory Driven Approach." Public Administration Review, 54, 2 (March/April): 137-146.
5. 2 Swiss, James E. (1992) "Adapting Total Quality Management (TQM) to Government." Public Administration Review (July/August): 356-359, Cohen, Steven, and R. Brand (1993) Total Quality Management in Government: A Practical Guide for the Real World. San Francisco, CA: Jossey-Bass, Durant, Robert F., and Laura A. Wilson (1993) "Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy." American Review of Public Administration, 23, 3 (September): 215-245, and Wilson, Laura A., and Robert F. Durant (1994) "Evaluating TQM: The Case for a Theory Driven Approach." Public Administration Review, 54, 2 (March/April): 137-146.
6. 2 Swiss, James E. (1992) "Adapting Total Quality Management (TQM) to Government." Public Administration Review (July/August): 356-359, Cohen, Steven, and R. Brand (1993) Total Quality Management in Government: A Practical Guide for the Real World. San Francisco, CA: Jossey-Bass, Durant, Robert F., and Laura A. Wilson (1993) "Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy." American Review of Public Administration, 23, 3 (September): 215-245, and Wilson, Laura A., and Robert F. Durant (1994) "Evaluating TQM: The Case for a Theory Driven Approach." Public Administration Review, 54, 2 (March/April): 137-146.
7. 2 Swiss, James E. (1992) "Adapting Total Quality Management (TQM) to Government." Public Administration Review (July/August): 356-359, Cohen, Steven, and R. Brand (1993) Total Quality Management in Government: A Practical Guide for the Real World. San Francisco, CA: Jossey-Bass, Durant, Robert F., and Laura A. Wilson (1993) "Public Management, TQM, and Quality Improvement: Toward a Contingency Strategy." American Review of Public Administration, 23, 3 (September): 215-245, and Wilson, Laura A., and Robert F. Durant (1994) "Evaluating TQM: The Case for a Theory Driven Approach." Public Administration Review, 54, 2 (March/April): 137-146.
8. 3 Paulsen, Kevin M. (1991) "Lessons Learned from Gainsharing" HRMagazine (April) 71-74.
9. 4 Ibid.
10. 5 Markowich, 1,6.
11. 6 See for example Parasuraman, A., L.L. Berry and V.A. Zeithaml (1991) "Refinement and Reassessment of the SERVQUAL Scale." Journal of Retailing 67:420-450 (1993) "More on Improving Service Quality Measurement" and 69:140-147. (1985) "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 4,4:41-50 (1988) "SERVQUAL: A Multiple-item Scale for Measurement" 12-37.
12. 6 See for example Parasuraman, A., L.L. Berry and V.A. Zeithaml (1991) "Refinement and Reassessment of the SERVQUAL Scale." Journal of Retailing 67:420-450 (1993) "More on Improving Service Quality Measurement" and 69:140-147. (1985) "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 4,4:41-50 (1988) "SERVQUAL: A Multiple-item Scale for Measurement" 12-37.
13. 6 See for example Parasuraman, A., L.L. Berry and V.A. Zeithaml (1991) "Refinement and Reassessment of the SERVQUAL Scale." Journal of Retailing 67:420-450 (1993) "More on Improving Service Quality Measurement" and 69:140-147. (1985) "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 4,4:41-50 (1988) "SERVQUAL: A Multiple-item Scale for Measurement" 12-37.
14. 6 See for example Parasuraman, A., L.L. Berry and V.A. Zeithaml (1991) "Refinement and Reassessment of the SERVQUAL Scale." Journal of Retailing 67:420-450 (1993) "More on Improving Service Quality Measurement" and 69:140-147. (1985) "A Conceptual Model of Service Quality and Its Implications for Future Research." Journal of Marketing 4,4:41-50 (1988) "SERVQUAL: A Multiple-item Scale for Measurement" 12-37.
15. 7 Swiss, James E. (1991) Public Management Systems: Monitoring and Managing Government Performance. Englewood Cliffs, NJ: Prentice-Hall.
16. 8 Bullock, R.J. and Mark E. Tubbs (1990) "A Case Meta-Analyssi of Gainsharing Plans as Organizational Development Interventions." Journal of Applied Behavioral Science 26,3:383-404.
17. 9 Ibid.
18. 10 Ibid.
19. 11 Ibid.
20. 12 Naff, Katherine C. and Raymond Pomerleau (1988) "Productivity Gainsharing: A Federal Case Study" Public Personnel Management 17,4:403-419.
21. 13 Ibid. Bullock.
22. 14 Bullock.
23. 15 Swiss, 356-359.
24. 16 Ibid.
25. 17 Bullock.