Managing change: Focus on improving service quality and information management

Australian Journal of Public Administration

Volumn 57, Issue 4, 1998, Pages 3-13

  Zanetti, Carmen ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032218147     PISSN: 03136647     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1467-8500.1998.tb01556.x     Document Type: Article

References (3)

1. Evans, PB & TS Wurster 1997 'Strategy and the New Economics of Information', Harvard Business Review, September/October.
2. Pfeiffer, E 1998 'Future Tilt: How and Why Companies Need a Culture of Continuous Renewal', Straight From the CEO, Price Waterhouse, London.
3. Second Reading Speech for Commonwealth Services Delivery Agency Bill 1996 1997 Commonwealth of Australia Parliamentary Hansard, 4 March.