An integrated process model driven knowledge based system for remote customer support

Computers in Industry

Volumn 37, Issue 3, 1998, Pages 171-183

  Mo, John P T ^a   Menzel, Christopher ^b  

^a CSIRO   (Australia)

^b TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Globeman 21; IDEF3; IMS program; Process modelling; Remote customer support; Remote diagnostics

Indexed keywords

IMS PROGRAM; PROCESS MODELLING; REMOTE CUSTOMER SUPPORT; REMOTE DIAGNOSTICS;

COMPUTER AIDED SOFTWARE ENGINEERING; COMPUTER INTEGRATED MANUFACTURING; INFORMATION TECHNOLOGY; WORLD WIDE WEB;

KNOWLEDGE BASED SYSTEMS;

EID: 0032202906     PISSN: 01663615     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0166-3615(98)00097-9     Document Type: Article

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