Customer satisfaction contrasts: Express versus local bus service in Chicago's North Corridor

Transportation Research Record

Volumn , Issue 1618, 1998, Pages 143-152

  Foote, Peter J ^a   Stuart, Darwin G ^a  

^a Chicago Transit Authority   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ACCIDENT PREVENTION; BUSES; QUALITY ASSURANCE; TRANSPORTATION ROUTES; URBAN PLANNING; VALUE ENGINEERING;

CUSTOMER SATISFACTION; QUALITY OF SERVICE;

MASS TRANSPORTATION;

EID: 0032159644     PISSN: 03611981     EISSN: None     Source Type: Journal    
DOI: 10.3141/1618-18     Document Type: Article

References (4)

1. North Corridor Express Bus Rider Survey. Technical Report MR97-01. Market Research Department, Chicago Transit Authority, July 1997.
2. Northwest Research Group, Inc. Customer Satisfaction Survey of Chicago Transit Authority Riders. Regional Transportation Authority, Dec. 1995.
3. Northwest Research Group, Inc. Customer Satisfaction Survey of Chicago Transit Authority Riders. Chicago Transit Authority, Dec. 1997.
4. 1993 Traveler Attitudes Survey. Strategic Planning Department, Chicago Transit Authority, Aug. 1993.