Incorporating the tools of creativity into quality management

IEEE Engineering Management Review

Volumn 26, Issue 3, 1998, Pages 61-68

  Plsek, Paul E ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION; MARKETING; PROBLEM SOLVING; QUALITY ASSURANCE; REENGINEERING; VALUE ENGINEERING;

CUSTOMER SERVICE; MANAGEMENT DISCIPLINES;

TOTAL QUALITY MANAGEMENT;

EID: 0032157482     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (29)

1. Paul E. Plsek, Creativity, Innovation, and Quality (Milwaukee. WI: ASQ Quality Press, 1997).
2. A.B. Fisher, "Creating Stockholder Wealth," Fortune, Dec. II, 1995, pp. 105-116.
3. J.M. Higgins, Innovate or Evaporate (Winter Park, FL: New Management Publishing Company, 1995).
4. W. Edwards Deming, The New Economics (Cambridge, MA: Massachusetts Institute of Technology Center for Advanced Engineering Study, 1993).
5. E. von Hipple, The Sources of Innovation (New York. NY: Oxford University Press, 1988).
6. J.M. Utterbeck, Mastering the Dynamics of Innovation (Boston, MA: Harvard Business School Press, 1994).
7. J.L. Bower and C.M. Christensen, "Disruptive Technologies: Catching the Wave," Harvard Business Review, January-February 1995, pp. 43-53.
8. P.M. Senge, The Fifth Discipline: The Art and Practice of the Learning Organization (New York, NY: Doubleday, 1990).
9. R.D. Stacey, Complexity and Creativity in Organizations (San Francisco, CA: Berrett-Koehler, 1996).
10. Deming, The New Econonmics.
11. Paul E. Plsek, "Directed Creativity," Quality Management in Healthcare, Vol. 2, No. 3, 1994, pp. 62-76.
12. D.N. Perkins, The Mind's Best Work (Cambridge, MA: Harvard University Press, 1981).
13. R.J. Sternberg, editor. The Nature of Creativity (Cambridge, England: Cambridge University Press, 1988).
14. Edward de Bono, Serious Creativity (New York, NY: Harper-Collins Publishing, 1992).
15. R.W. Weisberg, Creativity: Beyond the Myth of Genius (New York, NY: W.H. Freeman, 1993).
16. Edward de Bono, Mechanism of Mind (London. England: Penguin Books, 1969).
17. A. Koestler, The Act of Creation (London, England: Arkana, 1964).
18. de Bono, Serious Creativity.
19. Perkins, The Mind's Best Work.
20. Sternberg, The Nature of Creativity.
21. Plsek, Creativity, Innovation, and Quality.
22. Ibid.
23. de Bono, Serious Creativity.
24. Plsek, Creativity, Innovation, and Quality.
25. N. Kano, N. Seraiku, F. Takahashi, and S. Tsuji, "Attractive Quality and Must-Be Quality," Quality, Vol. 14, No.2, 1984, pp. 39-48.
26. L.R Provost and R.M. Sproul, "Creativity and Improvement: A Vital Link," Quality Progress, August 1996, pp. 101-107.
27. Plsek. Creativity, Innovation, and Quality.
28. J.L. Adams. Conceptual Blockbusting (Reading, MA: Addison-Wesley, 1974).
29. K.D. Ryan and O.K. Oestreich, Driving Fear Out of the Workplace (San Francisco. CA: Jossey-Bass, 1991).