Dentist communication and patient utilization of dental services: Anxiety inhibition and competence enhancement effects
Hamilton MA, Rouse RA, Rouse J. Dentist communication and patient utilization of dental services: anxiety inhibition and competence enhancement effects. Health Commun 1994;6:137-58.
Expectations in the physician-patient relationship: Implications for patients' adherence to medical treatment recommendations
Blanck PD, editor Cambridge: Cambridge University Press
DiMatteo MR. Expectations in the physician-patient relationship: implications for patients' adherence to medical treatment recommendations. In: Blanck PD, editor. Interpersonal expectations: theory, research, and applications. Cambridge: Cambridge University Press; 1993. p. 296-315.
The function of the professional's affective behavior in client satisfaction: A revised approach to social interaction theory
Ben-Sira Z. The function of the professional's affective behavior in client satisfaction: a revised approach to social interaction theory. J Health Soc Behav 1976;17:3-11.
Development of a patient measure of satisfaction with the dentist: The dental visit satisfaction scale
Corah NL, O'Shea RM, Pace LF, Seyrek SK. Development of a patient measure of satisfaction with the dentist: the dental visit satisfaction scale. J Behav Med 1984;7:367-73.
Review of behavioural research in dentistry 1987-1992: Dental anxiety, dentist-patient relationship, compliance and dental attendance
ter Horst G, de Wit CA. Review of behavioural research in dentistry 1987-1992: dental anxiety, dentist-patient relationship, compliance and dental attendance. Int Dent J 1993;43:265-78.