Lessons from Liebeck: QSRs cool the coffee

Cornell Hotel and Restaurant Administration Quarterly

Volumn 39, Issue 3, 1998, Pages 66-71

  Rutherford, Denney G ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032089343     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0010-8804(98)80299-1     Document Type: Article

References (18)

1. 1 Liebeck v. McDonald's Restaurants, P.T.S., Bernalillo County Case No. CV-93-02419, 1994.
2. 2 Marilee Crocker, "Burning Question: When Is Java Too Hot to Handle?," Meetings and Conventions, December 22, 1994, p. 22.
3. 3 Richard Martin, "Consumer Lawsuits: Wary Restaurateurs Seek Relief from Litigious Patrons' Reprisals," Nation's Restaurant News, October 9, 1995, pp. 104ff.
4. 4 Crocker, p. 22; Theresa Howard, "Jury 'Burns' McD in $2.9M Verdict," Nation's Restaurant News, Vol. 28, No. 34 (August 29, 1994), p. 55.
5. 4 Crocker, p. 22; Theresa Howard, "Jury 'Burns' McD in $2.9M Verdict," Nation's Restaurant News, Vol. 28, No. 34 (August 29, 1994), p. 55.
6. 5 George L. Wenzel, Menu Maker, 2nd Ed. (New York: Van Nostrand Reinhold, 1979), p. 104.
7. 6 Crocker, p. 22.
8. 7 Anthony Marshall, "Serving Scalding-Hot Beverages Can Brew Up Trouble," Hotel & Motel Management, May 5, 1997, p. 9.
9. 8 Martin, p. 104.
10. 9 Mike McGreevy, "Hot Coffee Can Get You into Very Hot Water," Hospitality Law, Vol. 9, No. 12 (December 3, 1994), p. 4.
11. 10 Crocker, p. 22.
12. 11 J.P. Slavin, "State Your Case," Restaurant Business, June 10, 1995, p. 44.
13. 12 McGreevy, p. 9.
14. 13 C = (F-32) × 5/9.
15. 14 t (65) = -2.48, p < .014.
16. 15 t (70) = -4.58, p < .000.
17. 16 2 (1, N = 187) = 20.92, p < .000.
18. 17 Burn Prevention Foundation, «www.ot.com/ burn_prevention/fact_sheets/home.html».