Assertiveness and aggressiveness as potential moderators of consumers' verbal behavior following a failure of service

Psychological Reports

Volumn 82, Issue 3 PART 2, 1998, Pages 1239-1247

  Swanson, Scott R ^a   McIntyre, Roger P ^b  

^a EAST CAROLINA UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGGRESSION; ARTICLE; ASSERTIVENESS; COMPARATIVE STUDY; CONSUMER; FEMALE; HUMAN; MALE; MIDDLE AGED; VERBAL BEHAVIOR;

ADULT; AGGRESSION; ASSERTIVENESS; CONSUMER SATISFACTION; FEMALE; HUMANS; MALE; MIDDLE AGED; VERBAL BEHAVIOR;

EID: 0032088994     PISSN: 00332941     EISSN: 1558691X     Source Type: Journal    
DOI: 10.2466/pr0.1998.82.3c.1239     Document Type: Article

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