Categorizing automated messages

Decision Support Systems

Volumn 22, Issue 3, 1998, Pages 213-241

  Moore, Scott A ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Automated message processing; Electronic commerce; Electronic data interchange; Interorganizational communication; Speech act theory; Structured organizational communication

Indexed keywords

AUTOMATION; COMPUTATIONAL LINGUISTICS; COMPUTER SYSTEMS; DATA COMMUNICATION SYSTEMS; DATA PROCESSING; INFORMATION TECHNOLOGY; STANDARDS;

AUTOMATED ELECTRONIC MESSAGING; ELECTRONIC COMMERCE; ELECTRONIC DATA INTERCHANGE; INTERORGANIZATIONAL COMMUNICATION; SPEECH ACT THEORY;

DECISION SUPPORT SYSTEMS;

EID: 0032017520     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-9236(97)00060-2     Document Type: Article

References (43)

1. American National Standards Institute, X12 Transaction Set Index Version 3040, http://www.premenos.com/standards/X12/index/setindex.html, accessed from August 13-16, 1996.
2. Apple Computer, Apple Event registry: Standard suites, http://dev2.info.apple.com/FTPIndices/App-3.html, downloaded on August 13, 1996.
3. E. Aurämaki, E. Lehtinen, K. Lyytinen, A speech-act-based office modeling approach, ACM Trans. Office Info. Syst. 6 (2) (1988) 126-152.
4. J.L. Austin, How To Do Things With Words, 2nd edn. Harvard Univ. Press, 1975.
5. K. Bach, R.M. Harnish, Linguistic Communication and Speech Acts, MIT Press, 1979.
6. T. Ballmer, W. Brennenstuhl, Speech Act Classification, Springer, New York, 1981.
7. P.R. Cohen, C.R. Perrault, Elements of a plan-based theory of speech acts, in: A.H. Bond, L. Gasser (Eds.), Readings in Distributed Artificial Intelligence, Morgan Kaufman, 1988, pp. 169-186.
8. T.D. Cook, D.T. Campbell, Quasi-Experimentation, Design and Analysis Issues for Field Settings, Houghton Mifflin, 1979.
9. Microsoft Corporation, Help topic for Communicating with other applications, Help files distributed with Microsoft Excel 7 for WIndows 95, accessed in September, 1996.
10. M. Corporation, Help topic for DDE (dynamic data exchange), Help files distributed with Microsoft Word 7 for Windows 95, accessed in September 1996.
11. P. Grice, Logic and conversation, in: P. Grice (Ed.), Studies in the Way of Words, Harvard Univ. Press, 1989, pp. 22-40.
12. D. Harel, Statecharts: a visual formalism for complex systems, Sci. Comp. Prog. 8 (1987) 231-274.
13. D. Harrah, The logic of questions, in: D. Gabbay, F. Guenthner (Ed.), Handbook of Philosophical Logic, Vol. II, D. Reidel Publishing, 1984, pp. 715-764.
14. N. Jilovec, EDI standards offer a world of choice, Midrange Syst. 9 (4) (1996) 26.
15. S.O. Kombrough, R.M. Lee, On illocutionary logic as a telecommunications language, in: L. Maggi, et al. (Ed.), Proc. Seventh Int. Conf. on Information Systems, San Diego, CA, December 15-17 1986, pp. 15-26.
16. S.O. Kimbrough, S.A. Moore, On automated message processing in electronic commerce and work support systems: speech act theory and expressive felicity. ACM Transactions on Information Systems 15 (4) (1997) 321-367.
17. S.O. Kimbrough, S.A. Moore, Message management systems: concepts, motivations and strategic effects, J. Manage. Info. Syst. 92 (1992) 29-52.
18. S.O. Kimbrough, S.A. Moore, On obligation, time and defeasibility in systems for electronic commerce, in: J. Nunamaker, Jr., (Ed.), Proc. Hawaii Int. Conf. on System Sci., Vol. III, Univ. of Hawaii, IEEE Computer Society Press, 1993, pp. 493-502.
19. S.O. Kombrough, S.A. Moore, M. Thornburg, On messaging with semantic access in an office environment, Working Papers Series, Univ. of Pennsylvania, Wharton School, Decision Sci. Department, December 1993.
20. S.O. Kimbrough, M. Thornburg, On semantically-accessible messaging in an office environment, in: Proc. Twenty-Second Hawaii Int. Conf. on System Sci. Univ. of Hawaii, IEEE Computer Press, 1989.
21. R.M. Lee, Bureaucracies as deontic systems, ACM Trans. Office Info. Syst. 6 (2) (1988) 87-108.
22. E. Lehtinen, K. Lyytinen, Action based model of information system, Info. Syst. 114 (1986) 299-317.
23. D.J. Litman, J.F. Allen, A plan recognition model for subdialogues in conversations, Cognitive Sci. 11 (1987) 163-200.
24. A. McCafferty, Speaker plans, linguistic contexts and indirect speech acts, in: H.E. Kyburg, Jr., R.P. Loui, G.N. Carlson, (Eds.), Knowledge Representation and Defeasible Reasoning, Kluwer Academic Publishers, 1990, pp. 191-220.
25. R. Medina-Mora, T. Winograd, R. Flores, F. Flores, The action workflow approach to workflow management technology, in: J. Turner, R. Kraut (Eds.), Proc. Conf. on Computer-Supported Cooperative Work, ACM SIGCHI and SIGOIS, ACM Press, 1992, pp. 281-288.
26. Microsoft, Programmer's Guide, Microsoft Visual Basic Programming System for Windows, 1993.
27. S.A. Moore, Saying and Doing, Uses of Formal Languages in the Conduct of Business, PhD thesis, Univ. of Pennsylvania, Philadelphia, PA, December 1993.
28. S.A. Moore, A communication framework for applications, in: J.F. Nunamaker, Jr., R.H. Sprague, Jr. (Eds.), Proc. Hawaii Int. Conf. on System Sci., Vol. III, IEEE Computer Society Press, January 1995, pp. 330-341.
29. S.A. Moore, S.O. Kimbrough, Message management systems at work: prototypes for business communication, J. Org. Computing 52 (1995) 83-100.
30. R. Nolan, Cognitive Practices, Human Language and Human Knowledge, Blackwell Publishers, Cambridge, MA, 1994.
31. S. Scala, R. McGrath Jr., Advantages and disadvantages of electronic data interchange: an industry perspective, Info. Manage. 25 (1993) 85-91.
32. J.R. Searle, Speech Acts, An Essay in the Philosophy of Language, Cambridge Univ. Press, 1969.
33. J.R. Searle, Expression and Meaning, Cambridge Univ. Press, Cambridge, England, 1979.
34. J.R. Searle, A taxonomy of illocutionary acts, in: Expression and Meaning, Chap. 1, Cambridge Univ. Press, 1979, pp. 1-29.
35. J.R. Searle, D. Vanderveken, Foundations of Illocutionary Logic, Cambridge Univ. Press, 1985.
36. Society for Worldwide Interbank Financial Telecommunications, User Handbook Set, Standards - 6, Financial Trading, 93, 2nd edn., New York, NY, September 1994.
37. D. Sperber, D. Wilson, Relevance, Communication and Cognition, Harvard Univ. Press, 1988.
38. K. Steel, Another approach to standardising EDI, Electronic Markets, 12, 1994.
39. D. Straub Jr., J.C. Wetherbe, Information technologies for the 1990s: an organizational impact perspective, Comm. ACM 32 (11) (1989) 1328-1339.
40. United Nations, United Nations Directories for Electronic Data Interchange for Administration, Commerce and Transport (D96a), http://www.unicc.org/unece/trade/untdid/d96a/d96a.zip, downloaded on August 8, 1996.
41. T. Winograd, C.F. Flores, Understanding Computers and Cognition, Ablex Publishing, Norwood, NJ, 1986.
42. C.C. Woo, SACT, A tool for automating semi-structured organizational communication, in: F. Lochovsky, R.B. Allen (Eds.), Proc. Conf. on Office Information Systems, ACM SIGOIS and IEEECS TC-OA, ACM Press, April 1990, pp. 89-98.
43. C.C. Woo, M.K. Chang, An approach to facilitate the automation of semi structured and recurring negotiations in organizations, J. Org. Computing 21 (1992) 47-76.