Measuring the consumer satisfaction of class members of a law suit

Journal of Intellectual Disability Research

Volumn 42, Issue 3, 1998, Pages 199-207

  Dudley, J R ^a   Calhoun, M L ^a   Ahlgrim Delzell, L ^a   Conroy, J ^b  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

^b Center for Outcome Analysis   (United States)

Author keywords

Consumer satisfaction; Mental disability law reform; Mental illness; Qualitative and quantitative measures; Self determination

Indexed keywords

ADULT; AGED; ARTICLE; COMORBIDITY; CONSUMER; FEMALE; HUMAN; INTELLECTUAL IMPAIRMENT; INTERVIEW; LAW SUIT; MAJOR CLINICAL STUDY; MALE; MENTAL DEFICIENCY; MENTAL DISEASE; SATISFACTION;

ADULT; AGED; CONSUMER SATISFACTION; FEMALE; HUMANS; LONGITUDINAL STUDIES; MALE; MENTAL HEALTH SERVICES; MIDDLE AGED; SOCIAL JUSTICE;

EID: 0031859235     PISSN: 09642633     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2788.1998.00126.x     Document Type: Article

References (23)

1. Bogdan R. & Taylor S. J. (1982) Inside Out: The Social Meaning of Mental Retardation. University of Toronto Press, Toronto.
2. Burchard S., Rosen J., Gordon L., Hasazi J., Yoe T. & Dietzel L. C. (1992) A comparison of social support and satisfaction among adults with mental retardation living in three types of community residential alternatives. In: Community Living for People with Developmental and Psychiatric Disabilities (eds J. W. Jacobsen, S. N. Burchard & P. J. Carling), pp. 137-54.
3. Calhoun M. L., Dudley J. R. & Bradley V. J. (1993) The Thomas S. case: analysis of history, policy and implementation, November 1992-February 1993. Thomas S. Longitudinal Study Monograph 1. UNC Charlotte, NC, USA
4. Conroy J. W. & Bradley V. J. (1985) The Pennhurst Longitudianl Study: A Report of Five Years of Research and Analysis. Pennhurst Study Report PC-85-1. Temple University Development Disabilities Center, Philadelphia, PA.
5. Conroy J. W. & Feinstein C. S. (1990) Measuring quality of life: Where have we been, where are we going? In: Quality of Life: Perspectives and Issues (ed. L. Schalock), pp. 227-34.
6. Dudley J. R. (1997) Confronting the Stigma in their Lives: Helping People with a Mental Retardation Label. Charles C. Thomas, Springfield, IL.
7. Dudley J. R., Calhoun M. L., Jones J. & Conroy J. W. (1997) Report on court compliance issues: Thomas S. longitudinal study, 1993-96. Thomas S. Longitudinal Study Monograph 12. UNC Charlotte, NC, USA
8. Edgerton R. B. (1990) Quality of life from a longitudinal perspective. In: Quality of Life: Perspectives and Issues (ed. R. L. Schalock), pp. 149-60. American Association on Mental Retardation, Washington, DC.
9. Goode D. A. (1980) The world of the congenitally deaf-blind: towards the grounds for achieving human understanding. In: Mental Retardation: A Phenomenological Approach (ed. J. Jacobs), pp. 187-207. Charles C. Thomas, Springfield, IL.
10. Harner C. J. & Heal L. W. (1993) The multifaceted lifestyle satisfaction scale (MLSS): psychometric properties of an interview schedule for assessing personal satisfaction of adults with limited intelligence. Research in Developmental Disabilities 14, 221-36.
11. Heal L. W. & Sigelmen C. K. (1990) Methodological issues in measuring the quality of life of individuals with mental retardation. In: Quality of Life: Perspectives and Issues (ed. R. L. Schalock), pp. 161-76. American Association on Mental Retardation, Washington, DC.
12. Ip S. M. V., Szymanski E. M., Johnston-Rodriquez S. & Karls S. F. (1994) Effects of staff implementation of a choice program on challenging behaviors in persons with developmental disabilities. Rehabilitation Counseling Bulletin 37, 347-57.
13. Jacobsen J. W., Burchard S. N., Ackerman L. J. & Yoe J. T. (1991) Assessing community environmental effects upon people with developmental disabilities: Satisfaction as an outcome measure. Adult Residential Care Journal 5, 147-64.
14. Landesman S. (1986) Quality of life and personal satisfaction: definition and measurement issues. Mental Retardation 24, 141-3.
15. Martinez C. (1990) A dream for myself. In: Quality of Life: Perspectives and Issues (ed. R. L. Schalock), pp. 3-7. American Association on Mental Retardation, Washington, DC.
16. Payne D. A. (1994) Designing Educational Project and Program Evaluations. Kluwer Academic Publishers, Boston, MA.
17. Schalock R. (ed.) (1990) Quality of Life: Perspectives and Issues. American Association on Mental Retardation, Washington, DC.
18. Sigelman C. K., Budd E. C., Spanhel C. L. & Schoenrock C. J. (1981) When in doubt, say yes: acquiescence in interviews with mentally retarded persons. Mental Retardation 19, 53-8.
19. Steckler A., McLeroy K., Goodman R., Bird S. & McCormick L. (1992) Toward integrating qualitative and quantitative methods: an introduction. Health Education Quarterly 19, 1-8.
20. Tanzman B. H., Wilson S. & Yoe J. T. (1992) Mental health consumers' preferences for housing supports: the Vermont study. In: Community Living for People with Developmental and Psychiatric Disabilities (eds J. W. Jacobson, S. N. Burchard & P. J. Carling), pp. 155-66. Johns Hopkins University Press, Baltimore, MD.
21. Thomas J. R. (1994) Quality care for individuals with dual diagnosis: the legal and ethical imperative to provide qualified staff. Mental Retardation 32, 356-61.
22. Thomas S. Services Section, Division of Mental Health, Developmental Disabilities, and Substance Abuse Services, Department of Health and Human Services (1997) Thomas S. comprehensive plan summary report. Thomas S. Services Section, Raleigh, NC.
23. Worthen B. R. & Sanders J. R. (1987) Educational Evaluation: Alternative Approaches and Practical Guidelines. Longman, London.