Improving communication skills: To carry coals to Newcastle?

Medical Teacher

Volumn 20, Issue 4, 1998, Pages 331-336

  Meryn, Siegfried ^a,b,c,d  

^a UNIVERSITY OF VIENNA   (Austria)

^b MEDICAL UNIVERSITY OF VIENNA   (Austria)

^c World Academy of Medical Education

^d World Academy of Medical Education ^*

Author keywords

[No Author keywords available]

Indexed keywords

DOCTOR PATIENT RELATION; INTERPERSONAL COMMUNICATION; MEDICAL EDUCATION; REVIEW; SKILL;

EID: 0031830405     PISSN: 0142159X     EISSN: None     Source Type: Journal    
DOI: 10.1080/01421599880751     Document Type: Review

References (76)

1. ABRAMOVITCH, S.E. (1996) Three stages of medical dialogue, Theoretical Medicine, 17, pp. 175-187.
2. ARMSTRONG, D. (1991) What do patients want?, British Medical Journal, 303, pp. 261-262.
3. BEAUCHAMP, T.L. & CHILDRESS, J.F. (1994) Principles of Biomedical Ethics, 2nd edn (New York, Oxford University Press).
4. BECKER, M. (1991) Improving adherence [audiotape], (West Haven, CT, Miles Institute for Health Care Communication).
5. BECKMAN, H.B. & FRANKEL, R.M. (1984) The effect of physician behaviour on the collection of data, Annals of Internal Medicine, 101, pp. 692-696.
6. BENSING, J. (1991) Doctor-patient communication and the quality of care, Soc. Sci. Med., 32, pp. 1301-1310.
7. BIRDWELL, B.G., HERBERS, J.E. & KROENKE, K. (1993) Evaluating chest pain. The patient's presentation style alters the physician's diagnostic approach, Arch. Intern. Med., 153, pp. 1991-1995.
8. BRADDOCK, C.H., FIHN, S.D., LEVINSON, W., JONSEN, A.R. & PEARLMAN, R.A. (1977) How doctors and patients discuss routine clinical decisions, Journal of General Internal Medicine, 12, pp. 339-345.
9. BRANCH, W.T. & MALIK, T.K.(1993) Using 'windows of opportunities' in brief interviews to understand patients' concerns., Journal of the American Medical Association, 269, pp. 1667-1668.
10. BRENT, E.E. & BECKETT, D.E. (1986) Common response patterns of medical students in interviews of hospitalized patients, Medical Care, 24, pp. 981-989.
11. BRODY, D.S., MILLER, S.M., LERMAN, C.E., SMITH, D.G. & CAPUTO, G.G. (1989) Patient perception of involvement in medical care: relationship to illness attitudes and outcomes, Journal of General Internal Medicine, 4, pp. 506-511.
12. BROYARD, A. (1992) The patient examines the doctor, in: Intoxicated by my Illness: and Other Writings on Life and Death, pp. 33-58 (New York, Clarkson N. Potter).
13. CASSEL, C.K. (1996) The patient-physician convenant: an affirmation of Asklepios, Annals of Internal Medicine, 124, pp. 604-606.
14. CLANCY, C.M. & BRODY, H. (1995) Managed care: Jekyll or Hyde?, Journal of the American Medical Association, 273, pp. 338-339.
15. COHEN-COLE (1991) The Medical Interview: The Three-function Approach (St Louis, Mosby Year Book).
16. CORNEY, R.H., STRATHDEE, G., HIGGS, R., KING, M., WILLIAMS, P., SHARP, F et al. (1988) Managing the difficult patient: practical suggestions from a study day, J. R. Coll. Gen. Pract., 38, pp. 349-352.
17. CRAWSHAW, R., ROGERS, D.E., PELLEGRINO, E.D. BULGER, R.J., LUNDBERG, G.D., BRISTOW, L.R., CASSEL, C.K. & BARONDESS, J.A. (1995) Patient-physician covenant, Journal of the American Medical Association, 273(19), pp. 1553.
18. DAVIDOFF, F. (1997) Time. Ann Intern Med, 127(6), pp. 483-485.
19. DAVIS, D.A., THOMSON, M.A., OXMAN, A.D. & HAYNES, R.B. (1995) Changing physician performance. A systematic review of the effect of continuing medical education strategies. JAMA 274, pp. 700-705.
20. DIAMOND, M.R., KAMIEN, M., SIM, M.G.B. & DAVIS, J. (1995) A critical incident study of general practice trainees in their basic general practice term, General practice, The Medical Journal of Australia, 162, pp. 321-324.
21. DROSSMAN, D.A. (1997) Doctor-patient interaction. Psychosocial sound bites: exercises in the patient-doctor relationship, The American Journal of Gastroenterology, 92(9), p. 1418.
22. EDITORIALS (1996) The patient-physician covenant: an affirmation of asklepios, Annals of Internal Medicine, 124(6), pp. 604.
23. EISENBERG, D.M. (1997) Advising patients who seek alternative medical therapies, Annals of Internal Medicine, 127, pp. 61-69.
24. EISENBERG, D.M., KESSLE, R.C., FOSTER, C., NORLOCK, F.E., CALKINS, D.R. & DELBANCO, T.L. (1993) Unconventional medicine in the United States. Prevalence, costs, and patterns of use, New England Journal of Medicine, 328, pp. 246-252.
25. EMANUEL, E.J. & EMANUEL, L.L. (1992) Four models of the physician-patient relationship, Journal of the American Medical Association, 267, pp. 2221-2226.
26. ENGEL, G.L. (1977) The need for a new medical model: a challenge for biomedicine, Science, 196, pp. 126-136.
27. EPSTEIN, R., CAMPBELL, T., COHEN-COLE, S., MCWHINNEY, I. & SMILKSTEIN, G. (1993) Perspectives on patient-doctor communication, Journal of Family Practice, 37(4), 377-388.
28. FORD, C.A., MILLSTEIN, S.G., HALPERN-FELSHER, B.L. & IRWIN, C.E. JR. (1997) Influence of physician confidentiality assurances on adolescents' willingness to disclose information and seek future health care. A randomized controlled trial, Journal of the American Medical Association, 278(12), pp. 1029-1034.
29. GERTEIS, M., EDGMAN-LEVITAN, S., DALEY, J. & DELBANCO, T.L. (Eds) (1993) Through the Patient's Eyes (San Francisco, CA, Jossey-Bass).
30. GILLIGAN, T. & RAFFIN, T.A. (xxxx) Physician virtues and communicating with patients, New Horizons, 5(1), pp. 6-14.
31. GOOD, M.J. & GOOD, B.J. (1989) Disabling practitioners: hazards of learning to be a doctor in American medical education, J. Am. Ortho. Assoc., 59, pp. 393-309.
32. GREENFIELD, S., NELSON, E., MANNING, W.G., ZUBKOFF, M. & ROGERS, W. (1992) Variations in resource utilization among medical specialities and systems of care. Results from the Medical Outcomes Study, Journal of the American Medical Association, 267, pp. 1624-1630.
33. GREENFIELD, S., ROGERS, W., MANGOTICH, M., CARNEY, M.F. & TARLOV, A.R. (1995) Outcomes of patients with hypertension and non-insulin-dependent diabetes mellitus treated by different systems and subspecialities: results from the Medical Outcomes Study, Journal of the American Medical Association, 274, pp. 1436-1444.
34. HAHN, S.R., THOMPSON, K.S., WILLS, T.A., STERN, V. & BUDNER, N.S. (1994) The difficult doctor-patient relationship: somatization, personality and psychopathology, Journal of Clinical Epidemiology, 47(6), pp. 647-657.
35. HENDERSON, L.J. (1935) Physician and patient as a social system, New England Journal of Medicine, 212, pp. 819-823.
36. Joos, S.K., HICKAM, D.H. & BORDERS, L.M. (1993) Patients' desires and satisfaction in general medicine clinics, Public Health Reports, 108(6), pp. 751-759.
37. KAPLAN, S.H., GREENFIELD, S. & WARE, J.E. (1989) Assessing the effects of physician-patient interactions on the outcomes of chronic disease, Medical Care, 27(Suppl), pp. 110-127.
38. KAPLAN, S.H., GANDELK, B., GREENFIELD, S., ROGERS, W.H. & WARE, J.E. (1996) Characteristics related to physicians' participatory decision-making style: results from the Medical Outcomes Study, Medical Care, 33, pp. 1176-1187.
39. KAPLAN, S.H., GREENFIELD, S., GANDEK, B., ROGERS, W.H. & WARE, J.E. (1996b) Characteristics of physicians with participatory decision-making styles, Annals of Internal Medicine, 124, pp. 497-504.
40. KASSIRER, J.P. (1983) Adding insult to injury. Usurping patients' prerogatives, New England Journal of Medicine, 308, pp. 898-901.
41. KELLER, V.F. & CARROLL, J.G. (1994) A new model for physician-patient communication, Patient Education and Counseling, 23, pp. 131-140.
42. KRAVITZ, R.L., GREENFIELD, S., ROGERS, W., MANNING, W.G., ZUBKOFF, M. & WARE, J.E. Jr. (1992) Differences in the mix of patients among medical specialities and systems of care. Results from the Medical Outcomes Study, Journal of the American Medical Association, 267, pp. 1617-1623.
43. LAINE, C., DAVIDOFF, F., LEWIS, C.E., NELSON, E.G., NELSON, E., KESSLER, R.C. & DELBANCO, T.L. (1996) Important elements of outpatient care: a comparison of patients' and physicians' opinions, Annals of Internal Medicine, 125, pp. 640-645.
44. LANGEWITZ, W.A., EICH, P., Kiss, A. & WÖSSMER, B. (in press) Improving communication skills - a randomized controlled behaviorally oriented intervention study for residents in Internal Medicine, Psychosomatic Medicine.
45. LEVINSON, W. & ROTER, D.L. (1993) The effects of two continuing medical education programs on communication skills of practicing primary care physicians, Journal of General Internal Medicine, 8, pp. 318-324.
46. LEVINSON, W. & ROTER, D. (1995) Physicians' psychosocial beliefs correlate with their patient communication skills, Journal of General Internal Medicine, 10, pp. 375-379.
47. LEVINSON, W., ROTER, D.L., MULLOOLY, J.P., DULL, V.T. & FRANKEL, R.M. (1994) Physician-patient communication: a key to malpractice prevention, Journal of the American Medical Association, 273, pp. 1619-1620.
48. LEVINSON, W., ROTER, D.L., MULLOOLY, J.P., DULL, V.T. & FRANKEL, R.M. (1997) Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons, Journal of the American Medical Association, 277(7), pp. 553-559.
49. LIKE, R. & ZYZANSKI, S.J. (1986) Patient requests in family practice: a focal point for clinical negotiations, Fam. Pract., 3, pp. 216-228.
50. LIKE, R. & ZYZANSKI, S.J. (1987) Patient satisfaction with the clinical encounter: social psychological determinants, Sci. Med., 24, pp. 351-357.
51. LIPKIN, M. Jr. (1996) Patient education and counseling in the context of modern patient-physician-family communication. Patient Education and Counseling, 27, pp. 5-11.
52. LIPKIN, M. Jr. (1996) Sisyphus or pegasus? The physician interviewer in the era of corporatization of care, Annals of Internal Medicine, 124(5), pp. 511-513.
53. ONG, L.M., DE HAES, J.C. & Hoos, A.M. et al. (1995) Doctor-patients communication: a review of the literature, Soc. Sci. Med., 40, pp. 903-918.
54. PEABODY, F.W. (1927) The care of the patient, Journal of the American Medical Association, 88, pp. 877-882. [Reprinted as a Landmark Article in Journal of the American Medical Association 1984, 252, pp. 813-818.]
55. PEABODY, F.W. (1927) The care of the patient, Journal of the American Medical Association, 88, pp. 877-882. [Reprinted as a Landmark Article in Journal of the American Medical Association 1984, 252, pp. 813-818.]
56. PTACEK, J.T. & EBERHARDT, T.L. (1996) The patient-physician relationship. Breaking bad news, a review of the literature, Journal of the American Medical Association, 276(6), pp. 496-502.
57. QUILL, T.E. (1983) Partnerships in patient care. A contractual approach, Annals of Internal Medicine, 98, pp. 228-234.
58. QUILL, T.E. (1989) Recognizing and adjusting to barriers in doctor-patient communication. Diagnosis and treatment, Annals of Internal Medicine, 111, pp. 51-57.
59. REES, A.M. (1993) Communication in the physician-patient relationship, Bull. Med. Libr. Assoc., 81(1), pp. 1-10.
60. AGENCY FOR HEALTH CARE POLICY AND RESEARCH (1991) Report to Congress: progress of research on outcomes of health care and procedures, AHCPR Pub. No. 91.0004 (Washington, DC, Agency for Health Care Policy and Research. US Department of Health and Human Services).
61. ROTER, D.L. & HALL, J.A. (1987) Physicians' interviewing styles and medical information obtained from patients, Journal of General Internal Medicine, 2, pp. 325-329.
62. ROTER, D.L., HALL, J.A. & KATZ, N.R. (1988) Patient-physician communication: a descriptive summary of the literature, Patient Education and Counseling, 12, pp. 99-119.
63. ROTER, D.L., HALL, J.A., KERR, D.E., BARKER, R., COLE, K.A. & ROCA, R.P. (1993) Improving physicians' interviewing skills and reducing patients' emotional distress, Arch. Intern. Med., 155, pp. 1877-1884.
64. ROTER, D.L., STEWART, M., PUTMAN, S.M., LIPKIN, M., STILES, W. & INUI, T.S. (1997) Communication patterns of primary care physicians, Journal of the American Medical Association, 277, pp. 350-356.
65. SANCHEZ-MENEGAY, C. & STALDER, H. (1994) Do physicians take into account patients' expectations? Journal of General Internal Medicine, 9(7), pp 404-406.
66. SCHECHTER, G.P., BLANK, L.L., GODWIN, H.A., LACOMBE, M.A., NOVACK, D.H. & ROSSE, W.F. (1996) Refocusing on history-taking skills during internal medicine training, The American Journal of Medicine, 101, pp. 210-214.
67. SHARPE, M., MAYOU, R., SPEAGROATT, V., SURAWY, C., WARWICK, H., BULSTRODE, C., DAWBER, R. & LANE, D. (1994) Why do doctors find some patients difficult to help? Quarterly Journal of Medicine, 87, pp. 187-193.
68. SIMPSON, M., BUCKMAN, R., STEWART, M., MAGUIRE, P., LIPKIN, M., NOVACK, D. & TILL, J. (1991) Doctor-patient communication: the Toronto consensus statement, British Medical Journal, 30, pp. 1385-1387.
69. SMITH, R.C. & HOPPE, R.B. (1991) The patient's story: integrating the patient- and physician-centered approaches to interviewing, Annals of Internal Medicine, 115, pp. 470-477.
70. SPIRO, H., CURNEN, M., PESCHEL, E. & ST JAMES, D. (Eds) (1993) Empathy and the Practice of Medicine (New Haven, CT, Yale University Press).
71. STEWART, M.A. (1995) Effective physician-patient communication and health outcomes: a review, Canadian Medical Association Journal, 152, pp. 1423-1433.
72. SUCHMAN, A.L., MARKAKIS, K., BECKMANN, H.B. & FRANKEL, R. (1997) The patient-physician relationship. A model of empathic communication in the medical interview, Journal of the American Medical Association, 277(8), pp. 678-682.
73. TARLOV, A.R., WARE, J.E. JR., GREENFIELD, S., NELSON, E.C., PERRIN, E. & ZUBKOFF, M. (1989) The Medical Outcomes Study. An application of methods for monitoring the results of medical care, Journal of the American Medical Association, 262, pp. 925-930.
74. US CONGRESS, OFFICE OF TECHNOLOGY ASSESSMENT (1988) The quality of Medical Care: Information for Consumers, OTA.H-386 (Washington, DC, US Government Printing Office).
75. VINCENT, C., YOUNG, M. & PHILLIPS, A. (1994) Why do people sue doctors? A study of patients and relatives taking legal action, Lancet, 343, pp. 1609-1613.
76. WHITE, J., LEVINSON, W. & ROTER, D. (1994) 'Oh, by the way ... ': the closing moments of the medical visit, Journal of General Internal Medicine, 9, pp. 24-28.