The Voice of the Customer—Part 2: Benchmarking Battery Chargers Against the Consumer's Ideal Product

Assistive Technology

Volumn 10, Issue 1, 1998, Pages 51-60

  Bauer, Stephen M ^a   Lane, Joseph P ^a   Stone, Vathsala I ^a   Unnikrishnan, Narayanan ^a  

^a UNIVERSITY AT BUFFALO   (United States)

Author keywords

Assistive devices; Benchmarking; Consumer evaluation; Product comparison; Product design; Product evaluation

Indexed keywords

CHARGING (BATTERIES); ENGINEERING RESEARCH; PRODUCT DESIGN; TECHNOLOGY TRANSFER;

ASSISTIVE TECHNOLOGY; BENCHMARKING;

HUMAN REHABILITATION ENGINEERING;

ARTICLE; CONSUMER; COST; DISABILITY; ENGINEERING; MARKETING; PACKAGING; REHABILITATION; WHEELCHAIR;

BENCHMARKING; CONSUMER SATISFACTION; COSTS AND COST ANALYSIS; ECONOMIC COMPETITION; ELECTRIC POWER SUPPLIES; EQUIPMENT DESIGN; EQUIPMENT SAFETY; FEEDBACK; FOCUS GROUPS; HUMANS; MANUALS; QUALITY CONTROL; REHABILITATION; TECHNOLOGY; WHEELCHAIRS;

EID: 0031810726     PISSN: 10400435     EISSN: 19493614     Source Type: Journal    
DOI: 10.1080/10400435.1998.10131961     Document Type: Article

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