Patient satisfaction and quality of life: Humanistic outcomes

American Journal of Managed Care

Volumn 4, Issue 5, 1998, Pages 746-752

  Gourley, Greta A ^a   Duncan, Dianne V ^a,b  

^a UNIVERSITY OF TENNESSEE HEALTH SCIENCE CENTER   (United States)

^b Oakville Shelby Co Hlth Care C   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONTINUING EDUCATION; HEALTH CARE COST; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HEALTH STATUS; MEDICAL RECORD; OUTCOMES RESEARCH; PATIENT ATTITUDE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUALITY OF LIFE; REVIEW;

EID: 0031804690     PISSN: 10880224     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (24)

1. Relman AS. Assessment and accountability. N Engl J Med 1988;319:1220-1221.
2. Coons SJ, Johnson JA. Humanistic outcomes. In: Smith MC and Wertheimer Al, eds. Social and Behavior Aspects of Pharmaceutical Care. New York: Pharmaceutical Products Press; 1996:403-445.
3. Kozma CM, Reeder CE, Schulz RM. Economic, clinical, and humanistic outcomes: A planning model for pharmacoeconomic research, Clin Ther 1993;15:1121-1132.
4. Donabedian A. Explorations in Quality and Assessment Monitoring. Vol. I: the Definition of Quality and Approaches to its Assessment. Ann Arbor, MI: Health Administration Press, 1980.
5. Ellwood PM. Outcomes management - A technology of patient experience. [Shattuck lecture] N Engl J Med 1988;23:1549-1656.
6. Pascoe GC. Patient satisfaction in primary care: A literature review and analysis. Eval Prog Plan 1983;6:185-210.
7. Marshall GN, Hays RD. The Patient Satisfaction Short-Form (PSQ-18). Santa Monica, CA: RAND, 1994.
8. MacKeigan LD, Larson LN. Development and validation of an instrument to measure patient satisfaction with pharmacy services. Med Care 1989;27(5):522-536.
9. Larson LN, MacKeigan LD. Further validation of an instrument to measure patient satisfaction with pharmacy services. J Pharm Market Manage 1994;8(1):125-139.
10. La Monica EL, Oberst MT, Madea AR, and Wolf RM. Development of a patient satisfaction scale. Research in Nursing and Health 1986;9:43-50.
11. Gourley GA, Portner TS, Gourley DR, Rigolosi E, et al. Part III Humanistic outcomes in the hypertensive and chronic obstructive pulmonary disease arms of a multicenter outcomes study. Am J Pharm. In press.
12. Schron EB, Shumaker SA. The integration of health and quality of life in clinical research: experience from cardiovascular clinical trials. Prog Cardiovasc Nurs 1992;7(2): 21-28.
13. Coons SJ, Kaplan RM. Assessing health-related quality of life: Application to drug therapy. Clin Ther 1992;14: 850-858.
14. Reed P. Evaluation and interpretation of outcomes research in clinical practice (Seminar presentation). University of Tennessee College of Pharmacy, Memphis, TN, Feb. 23, 1998.
15. Berzon RA, Simeon GP, Simpson RL, et al. Quality of life bibliography and indexes:1993 update. Qual Life Res 1995;4:53-74.
16. Hays RD, Shelborne CD, Mazel RM. The RAND 36-item health survey 1.0. Health Econ 1993 b;2:217-227.
17. Ware JE Jr, Shelbourne CD. The MOS 36 item short form health survey (SF-36): I. Conceptual framework and item selection. Med Care 1992;30:473-483.
18. Becker MH, Janz NK. The health belief model applied to understanding diabetes regimen compliance. Diabetes Educ 1985;11:41-47.
19. Bandura A. Self-efficacy theory: Toward a unifying theory of behavior change. Psychol Rev 1977;84:191-195.
20. Schlenk EA, Nart LK. Relationship between locus of control, health value, and social support and compliance among people with diabetes mellitus. Diabetes Care 1984; 7:566-574.
21. Bertakis K, Roter D, Putnam S. The relationship of physician medical interview style to patient satisfaction. J Family Prac 1991;32:175-81.
22. Cleary PD, McNeil BJ. Patient satisfaction as an indicator of quality care. Blue Cross and Blue Shield Association. Inquiry Spring, 1988;25:25-36.
23. Smith M, Juergens J, Jack W. Medication and the quality of life. Am Pharm 1991;NS31:275-281.
24. Briesacher B, Corey R. Patient satisfaction with pharmaceutical services at independent and chain pharmacies. Am J Health-Syst Pharm 1997:54:531-536.