TQM at Xerox: Lessons worth duplicating

International Journal of Technology Management

Volumn 16, Issue 4-6, 1998, Pages 326-335

  Pace, Larry A ^a,c,d,e,f   Kelly, Eileen P ^a,b,g,h,i  

^a LOUISIANA STATE UNIVERSITY   (United States)

^b ITHACA COLLEGE   (United States)

^c XEROX CORPORATION   (United States)

^d Department of Obstetrics Gynecology   (United States)

^e UNIVERSITY OF TENNESSEE   (United States)

^f UNIVERSITY OF GEORGIA   (United States)

^g CREIGHTON UNIVERSITY   (United States)

^h Academy of Management

ⁱ UNIVERSITY OF CINCINNATI   (United States)

Author keywords

Benchmarking; Customer focus; Employee involvement; Total Quality Management; Xerox Corporation

Indexed keywords

MARKETING; PERSONNEL; PROCESSING; QUALITY CONTROL;

CUSTOMER FOCUS; EMPLOYEE INVOLVEMENT; PROCESS IMPROVEMENT; XEROX CORPORATION;

TOTAL QUALITY MANAGEMENT;

EID: 0031640015     PISSN: 02675730     EISSN: None     Source Type: Journal    
DOI: 10.1504/ijtm.1998.002678     Document Type: Article

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