User Advocacy in Participatory Design: Designers' Experiences with a New Communication Channel

Computer Supported Cooperative Work

Volumn 7, Issue 3-4, 1998, Pages 291-313

  Mambrey, Peter ^a   Mark, Gloria ^a   Pankoke Babatz, Uta ^a  

^a FRAUNHOFER INSTITUTE FOR APPLIED INFORMATION TECHNOLOGY FIT   (Germany)

Author keywords

Evolutionary system design; Participatory design; System design; User advocacy

Indexed keywords

COMMUNICATION CHANNELS (INFORMATION THEORY); COMPUTER SIMULATION; GROUPWARE; SOCIETIES AND INSTITUTIONS; SYSTEMS ANALYSIS;

EVOLUTIONARY SYSTEM DESIGN; PARTICIPATORY DESIGN; POLITEAM PROJECT;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 0031624076     PISSN: 09259724     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1008687122083     Document Type: Article

References (43)

1. Ballay, J.M. (1994): Designing Workspace: An Interdisciplinary Experience. In B. Adelson, S. Dumais and J. Ohlson (eds.): Human Factors in Computing Systems, CHI. New York: ACM Press, pp. 10-15.
2. Bazerman, M. (1990): Judgement in Managerial Decision-Making. New York: Wiley.
3. Bjerknes, G. and T. Bratteteig (1986): Perspectives on Descriptions Tools and Techniques in System Development. In: Peter Docherty et al. (eds.): System design for Human Development and Productivity: Participation and Beyond. Amsterdam: North-Holland, pp. 319-330.
4. Bjerknes, G. and T. Bratteteig (1994): User Participation: A Strategy for Work Life Democracy? In Randall Trigg, Susan Irwin Anderson and Elizabeth Dykstra-Erickson (eds.): Proceedings of the Participatory Design Conference '94, Chapel Hill, North Carolina, USA 27-28 October, pp. 3-12.
5. Blomberg, J., L. Suchman and R. Trigg (1994): Reflections on a Work-Oriented Design Project. In Randall Trigg, Susan Irwin Anderson and Elizabeth Dykstra-Erickson (eds.): Proceedings of the Participatory Design Conference '94, Chapel Hill, NC, USA, 27-28 October, pp. 99-110.
6. Bowers, J. (1994): The Work to Make a Network Work: Studying CSCW in Action. In Proceedings ACM 1994 Conference on Computer Supported Cooperative Work, October 22-26, Chapel Hill, North Carolina, USA, pp. 287-298.
7. Briefs, U., C. Ciborra and L. Schneider (eds.) (1983): Systems Design For, With, and By the Users. Amsterdam: North Holland.
8. Clement, A. and P. van den Besselaar (1993): Participatory Design Projects: A Retrospective Look. Communications of the ACM, vol. 36, no. 6, pp. 29-37.
9. Coleman, R.J. and M.J. Riley (eds.) (1973): MIS: Management Dimensions. San Francisco: Holden Day Inc.
10. Floyd, C. and R. Keil (1982): Softwaretechnik und Betroffenenbeteiligung. In Peter Mambrey and Reinhard Oppermann (eds.): Beteiligung von Betroffenen bei der Entwicklung von Informationssystemen. Frankfurt and New York: Campus Verlag, S. 137-164.
11. nd European Software Engineering Conference. Hamburg, pp. 48-64.
12. Floyd, C. (1993): STEPS - A Methodological Approach to PD. Communications of the ACM, vol. 36, no. 4 (June).
13. Gärtner, J. and I. Wagner (1994): Systems as Intermediaries: Political Framework of Design & Participation. In Randall Trigg, Susan Irwin Anderson and Elizabeth Dykstra-Erickson (eds.): Proceedings of the Participatory Design Conference '94. Chapel Hill, NC, USA, 27-28 October, pp. 37-46.
14. Greenbaum, J. and M. Kyng: (1991): Design at Work. Cooperative Design of Computer Systems. Hillsdale, New Jersey: Lawrence Erlbaum Associates.
15. Greenbaum, J. and K.H Madsen (1993): Small Changes: Starting a Participatory Design Process by Giving Participants a Voice. In D. Schuler and A. Namioka (eds.): Participatory Design: Principles and Practices. Hillsdale, New Jersey: Lawrence Erlbaum Associates.
16. Hoschka, P., B. Butcher and N. Streitz (1993): Telecooperation and Telepresence. Technical Challenges of a Government Distributed between Bonn and Berlin. Information and the Public Sector, vol. 2, no. 4, pp. 269-299.
17. Jirotka, M and J. Goguen (eds.) (1994): Requirement Engineering. Social and Technical Issues. London: Academic Press.
18. Klöckner, K., P. Mambrey, M. Sohlenkamp, M. Prinz, L. Fuchs, S. Kolvenbach, U. Pankoke-Babatz and A. Syri (1995): POLITeam - Bridging the Gap between Bonn and Berlin for and with the Users. In ECSCW '95, Proceedings of the Fourth European Conference on Computer-Supported Work, Stockholm, Sweden, Sept. Dordrecht: Kluwer Academic Publishers, pp. 17-31.
19. Kubicek, H. (1983): User Participation In System Design: Some Questions About Structure And Content Arising From Recent Research From A Trade Union Perspective. In U. Briefs, C. Ciborra and L. Schneider (eds.): System Design For, With, and By the Users. Amsterdam: North-Holland, pp. 3-18.
20. Kyng, M. (1994): Experience with Participative Application Development. In Klaus Brunnstein and Eckehard Raubold (eds.): Applications and Impacts: Information Processing '94. Amsterdam: North-Holland.
21. Lanzara, Giovan Francesco (1983): Frames, Metaphors, and Games. In U. Briefs, C. Ciborra and L. Schneider (eds.): System Design For, With, and By the Users. Amsterdam: North-Holland, pp. 29-40.
22. Law, D., H. Züllighoven and W. Dzida (eds.) (1983): Problems of Requirements Specification and User Involvement: A Joint Research Program Between GMD and NCC sponsored by the Commission of the European Communities and National Governments. Manchester: NCC.
23. Lucas, H.C. (1975): Why Information Systems Fail. New York: McGraw Hill.
24. Mambrey, P. (1983): Participation from the Designer's Point of View. In U. Briefs, C. Ciborra and L. Schneider (eds.): System Design For, With, and By the Users. Amsterdam: North-Holland, pp. 411-416.
25. Mambrey, P., R. Oppermann and A. Tepper (1987): Experiences in Participative System Design. In Peter Docherty, Klaus Fuchs-Kittowski, Paul Kolm and Lars Mathiassen (eds.): System Design for Human Development and Productivity: Participation and Beyond. Amsterdam: North-Holland, pp. 345-358.
26. Mambrey, P., M. Paetau, W. Prinz and V. Wulf (1996): Self-Organization of Social Systems - A New Challenge for Organization Sciences and System Design. SIGOIS Bulletin, vol. 17, no. 1 (April), pp. 4-6.
27. Mark, G., L. Fuchs and M. Sohlenkamp (1997): Supporting Groupware Conventions through Contextual Awareness. In: Wolfgang Prinz, Tom Rodden and John Hughes (eds.): Proceedings of ECSCW '97, Sept. 7-11, Lancaster. Dordrecht: Kluwer Academic Publishers.
28. Mathiassen, L. (1986): Systems, Processes, and Structures. In Peter Docherty, Klaus Fuchs-Kittowski, Paul Kolm and Lars Mathiassen (eds.): System Design for Human Development and Productivity: Participation and Beyond. Amsterdam: North-Holland, pp. 49-62.
29. Mumford, E. and D. Henshall (1979): A Participative Approach to Computer Systems Design. London: Associated Business Press.
30. Mumford, E. and H. Sackman (eds.) (1975): Human Choice and Computers. Amsterdam: North-Holland.
31. Nygaard, K. (1983): Participation in System Development. The Task Ahead. In U. Briefs, C. Ciborra and L. Schneider (eds.): System Design For, With, and By the Users. Amsterdam: North-Holland, pp. 19-28.
32. Oppermann, R. (1982): Forschungsstand und Perspektiven partizipativer Systementwicklung. München und Wien: Oldenbourg Verlag.
33. Pankoke-Babatz, U., G. Mark and K. Klöckner (1997): Design in the PoliTeam- Project: Evaluating User Needs in Real Work Practice. In Gerrit van der Veer, Austin Henderson and Susan Coles (eds.): Proceedings of DIS '97. Designing Interactive Systems. Amsterdam, August 18-20. New York: ACM, pp. 277-287.
34. Ruhleder, K. (1995): Involving the "Users": Blurred Roles and Co-Design Over Time. SIGOIS Bulletin, vol. 16, no. 2 (December), pp. 14-15.
35. Rödiger, K.H. and E. Nullmeier (1986): Work Design Instead of System Design. In Peter Docherty, Klaus Fuchs-Kittowski, Paul Kolm and Lars Mathiassen (eds.): System Design for Human Development and Productivity: Participation and Beyond. Amsterdam: North-Holland, pp. 439-446.
36. Sandberg, A. (ed.) (1979): Computers Dividing Man and Work -Recent Scandinavian Research on Planning and Computers from a Trade Union Perspective. Stockholm: Arbetslivscentrum.
37. Schein, E.H. (1988): Process Consultation: It's Role in Organization Development. Reading, MA: Addison-Wesley.
38. Sohlenkamp, M., P. Mambrey, M. Prinz, L. Fuchs, A. Syri, U. Pankoke-Babatz, K. Klöckner and S. Kolvenbach (1996): Supporting the Distributed German Government with POLITeam. Forthcoming: International Journal of Multimedia Tools and Applications-Special Issue on Multimedia Projects in Government.
39. Sohlenkamp, M., L. Fuchs and A. Genau (1997): Awareness and Cooperative Work: The POLITeam Approach. Proceedings of HICSS 30, Jan. 9-11, Wailea. Hawaii, IEEE Computer Society Press, pp. 549-558.
40. Suchman, L. (1987): Plans and Situated Actions. The Problem of Human-Machine Communication. Cambridge, UK: Cambridge University Press.
41. Steinmüller, W. (1986): Who is the User and Who is Affected. A Proposal to Better Semantics. In Peter Docherty, Klaus Fuchs-Kittowski, Paul Kolm and Lars Mathiassen (eds.): System design for Human Development and Productivity: Participation and Beyond. Amsterdam: North-Holland, pp. 91-105.
42. Wall, P. and A. Mosher (1994): Representations of Work: Bringing Designers and Users Together. In Randall Trigg, Susan Irwin Anderson and Elizabeth Dykstra-Erickson (eds.): Proceedings of the Participatory Design Conference '94, Chapel Hill, North Carolina, USA 27-28 October, pp. 87-98.
43. Wynn, E. (1983): The User as a Representation Issue in the U.S. In: U. Briefs, C. Ciborra and L. Schneider (eds.): System Design For, With, and By the Users. Amsterdam: North-Holland, pp. 349-358.