Block appointments in an overloaded South African health centre: Quantitative and qualitative evaluation

International Journal of Health Care Quality Assurance

Volumn 11, Issue 4, 1998, Pages 123-126

  Mahomed, Hassan ^a   Bachmann, Max O ^b  

^a UNIVERSITY OF CAPE TOWN   (South Africa)

^b UNIVERSITY OF BRISTOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DEVELOPING COUNTRY; EVALUATION; FEASIBILITY STUDY; HEALTH CENTER; HEALTH SERVICE; HOSPITAL MANAGEMENT; HUMAN; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; SOUTH AFRICA; SYSTEM ANALYSIS; TASK PERFORMANCE; TIME MANAGEMENT; UTILIZATION REVIEW;

APPOINTMENTS AND SCHEDULES; COMMUNITY HEALTH CENTERS; DEVELOPING COUNTRIES; EFFICIENCY, ORGANIZATIONAL; EVALUATION STUDIES; FEASIBILITY STUDIES; HUMANS; OPERATIONS RESEARCH; PATIENT SATISFACTION; SOUTH AFRICA; TIME AND MOTION STUDIES; TIME MANAGEMENT; URBAN HEALTH SERVICES;

EID: 0031605161     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869810216043     Document Type: Article

References (6)

1. Bachmann, M.O. and Barron, P. (1997), "Why wait so long for child care? An analysis of waits, queues and work in an urban health centre", Tropical Doctor, Vol. 27, pp. 34-8.
2. Baumisaye, A., Ransome-Kuti, O. and Famurewa, A.A. (1986), "Waiting time and its effect on service acceptability and coverage at an MCH clinic in Lagos, Nigeria", Journal of Tropical Pediatrics, Vol. 32, pp. 158-61.
3. Berger, M., Wilson, T.D. and Saunders, L.D. (1982), "Queuing and patient flow at a Soweto polyclinic", South African Medical Journal, Vol. 61, pp. 547-50.
4. London, L. and Bachmann, O.M. (1997), "Paediatric utilisation at a teaching hospital and a community health centre. Predictors of level of care used by children from Khayelitsha, Cape Town", South African Medical Journal, Vol. 87, pp. 31-6.
5. Sauerborne, R., Nougtara, A., Sorgho, G., Bidiga J., Tiebelesse, L. and Diesfeld, H.J. (1989), "Assessment of MCH services in the district of Solenzo, Burkina Faso. II: acceptability", Journal of Tropical Pediatrics, Vol. 35, Supplement 1, pp. 10-13.
6. South African Ministry of Health (1997), White Paper for the Transformation of the Health System in South Africa, Ministry of Health, Pretoria.