Preliminary evaluation of the efficacy and implementation of the new NHS complaints procedure

International Journal of Health Care Quality Assurance

Volumn 11, Issue 2, 1998, Pages 41-44

  McCrindle, J ^a   Jones, R K ^a  

^a QUEEN MARGARET UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EVALUATION; HEALTH CARE POLICY; HEALTH CARE QUALITY; HUMAN; INFORMATION PROCESSING; MANAGEMENT; METHODOLOGY; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; STANDARD; STATISTICS; UNITED KINGDOM;

DATA COLLECTION; EFFICIENCY, ORGANIZATIONAL; EVALUATION STUDIES; GREAT BRITAIN; HEALTH CARE REFORM; HUMANS; MANAGEMENT AUDIT; PATIENT SATISFACTION; PROGRAM EVALUATION; RESEARCH DESIGN; STATE MEDICINE;

EID: 0031604107     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869810206008     Document Type: Article

References (17)

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