Outsourcing the help desk function

Information Systems Management

Volumn 14, Issue 2, 1997, Pages 15-22

  Grupe, Fritz H ^a  

^a UNIVERSITY OF NEVADA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITION;

COMPETITIVE ADVANTAGE; COST EFFECTIVE; HELP DESK; IS MANAGER; PRODUCTIVE RELATIONSHIP; SERVICE DEMAND;

COST EFFECTIVENESS;

EID: 0031539576     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580539708907040     Document Type: Article

References (1)

1. The Help Desk Opportunity Opportunities to Optimize Productivity, white paper (Boston Keane Corp., 1995).