Citizen attitudes about service delivery modes

Journal of Urban Affairs

Volumn 19, Issue 3, 1997, Pages 291-302

  Thompson, Lyke ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031536866     PISSN: 07352166     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1467-9906.1997.tb00498.x     Document Type: Article

References (19)

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3. Deming, W. E. (1982). Out of Crisis. Cambridge, MA: MIT.
4. Lineberry, R. (1977). Equality and urban policy: The distribution of municipal public services. Beverly Hills: Sage Publications.
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11. Poister, T., & Henry, G. (1994). Citizen ratings of public and private service quality: A comparative perspective. Public Administration Review, 54 (March/April), 155-160.
12. Report of the National Advisory Commission on Civil Disorders. (1968). New York: Bantam Books.
13. Rich, R. (1979). Neglected issues in the study of urban service distributions: A research agenda. Urban Studies, 16, (June), 143-156.
14. Rosentraub, M., & Thompson, L. (1981). The use of surveys of satisfactions for evaluations. Policy Studies Journal, 9(7), 990-999.
15. Stevens, B. J. (Ed.) (1984). Delivering municipal services effectively: A comparison of municipal and private service delivery. Washington, DC: HUD Office of Policy Development and Research.
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17. Survey and Evaluation Services. (1994). 1994 Detroit metropolitan area public policy survey. Detroit: Wayne State University, Center for Urban Studies.
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19. Yi, H., & Hyde, A. C. (1995). The Public Manager 1995 annual survey: Public perspectives of the state of public management. Public Manager, 24(3), 60-64.