"We Don't Pay for Bus Tickets, But We Can Help You Find Work": The Micropolitics of Trouble in Human Service Encounters

Sociological Quarterly

Volumn 38, Issue 1, 1997, Pages 185-203

  Spencer, J William ^a   McKinney, Jennifer L ^b  

^a PURDUE UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031532522     PISSN: 00380253     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1533-8525.1997.tb02344.x     Document Type: Review

References (44)

1. Aguilar, Donna. 1990. Crisis Intervention. St. Louis: Mosby.
2. Anspach, Rene. 1987. "Prognostic Conflict in Life-and-Death Decisions." Journal of Health and Social Behavior 28:215-231.
3. Brown, Penelope and Stephen Levinson. 1978. "Universals in Language Use: Politeness Phenomena." Pp. 56-289 in Questions and Politeness: Strategies in Social Interaction, edited by Esther Goody. Cambridge: Cambridge University Press.
4. Burke, Peter J. 1979. "Communication Structure, Interactive Competence, and Control." Paper presented at the North Central Sociological Association meetings Cincinnati, OH, May.
5. Clark, Candace. 1987. "Sympathy Biography and Sympathy Margin." American Journal of Sociology 92:290-321.
6. Corsaro, William. 1977. "The Clarification Request as a Feature of Adult Interactive Styles with Young Children." Language in Society 6:183-207.
7. Darrough, William D. 1990. "Neutralizing Resistance: Probation Work as Rhetoric." Pp. 163-187 in Perspectives on Social Problems, Vol. 2, edited by Holstein and Miller.
8. Emerson, Robert M. 1981. "On Last Resorts." American Journal of Sociology 87:1-22.
9. Emerson, Robert M., and Sheldon Messinger. 1977. "The Micro-Politics of Trouble." Social Problems 25:121-135.
10. Ferraro, Kathleen. 1983. "Negotiating Trouble in a Battered Women's Shelter." Urban Life 12:287-306.
11. Foucault, Michel. 1972, Power/Knowledge. New York: Pantheon.
12. _. 1973. The Birth of the Clinic. Translated by Allen Sheridan. NY: Pantheon.
13. _. 1977. Discipline and Punish: The Birth of the Prison. Translated by Allen Sheridan. New York: Pantheon.
14. Goffman, Erving. 1959. Presentation of Self in Everyday Life. New York: Doubleday.
15. Gubrium, Jaber F. 1992. Out of Control: Family Therapy and Domestic Order. Thousand Oaks, CA: Sage.
16. Heritage, John, and D. R. Watson. 1979. "Formulations as Conversational Objects." Pp. 123-162 in Everyday Language: Studies in Ethnomethodology, edited by George Psathas. New York: Irvington.
17. Hewitt, John. 1984. Self and Society: A Symbolic Interactionist Social Psychology. Newton, MA: Allyn and Bacon.
18. Hewitt, John, and Randall Stokes. 1975. "Disclaimers." American Sociological Review 40:1-11.
19. Hoff, Lee Ann. 1984. People in Crisis: Understanding and Helping. Menlo Park, CA: Addison-Wesley.
20. Holstein, James A. 1993. Court-Ordered Insanity: Interpretive Practice and Involuntary Commitment. New York: Aldine de Gruyter.
21. Holstein, James A., and Jaber F. Gubrium. 1994. "Phenomenology, Ethnomethodology, and Interpretive Practice." Pp. 262-272 in Handbook of Qualitative Research, edited by Norman K. Denzin and Yvonna S. Lincoln. Thousand Oaks, CA: Sage.
22. Holstein, James A., and Gale Miller. 1989-1994. Perspectives on Social Problems. Volumes 1-6. Greenwich, CT: JAI Press.
23. Holstein, James A. and Gale Miller. 1993. "Social Constructionism and Social Problems Work." Pp. 131-152 in Constructionist Controversies: Issues in Social Problems Theory, edited by Gale Miller and James Holstein. New York: Aldine de Grayter.
24. Lipsky, Michael. 1980. Street-Level Bureaucracy. New York: Russell Sage.
25. Loseke, Donileen. 1992. The Battered Woman and Shelters: The Social Construction of Wife Abuse.
26. _. 1993. "Constructing Conditions, People, Morality and Emotion: Expanding the Agenda of Constructionism." Ppg. 207-216 in Constructionist Controversies: Issues in Social Problems Theory, edited by Gale Miller and James A. Holstein. NY: Aldine de Gruyter.
27. Maines, David R., and Jeffery T. Ulmer. 1993. "The Relevance of Narrative for Interactionist Thought." Studies in Symbolic Interaction 14: 109-124.
28. Mead, George H. 1934. Mind, Self and Society. Chicago: Aldine.
29. Miller, Gale. 1983. "Holding Clients Accountable". Social Problems 31:139-151.
30. _. 1991. Enforcing the Work Ethic. Albany, NY: SUNY Press.
31. _. 1994. "Toward Ethnographies of Institutional Discourse: Proposal and Suggestions." Journal of Contemporary Ethnography 23:280-306.
32. Miller, Gale, and James A. Holstein. 1989. "On the Sociology of Social Problems." Pp. 1-16 in Perspectives on Social Problems, Vol. 1, edited by Holstein and Miller.
33. _. 1995. "Dispute Domains: Organizational Contexts and Dispute Processing." The Sociological Quarterly 36:37-59.
34. _. 1996. Dispute Domains and Welfare Claims. Greenwich, CT: JAI Press.
35. Schegloff, Emanuel, and Harvey Sacks. 1973. "Opening up Closings." Semiotica 8:289-327.
36. Scott, Marvin, and Stanford Lyman. 1968. "Accounts." American Sociological Review 33:46-62.
37. Shumway, David R. 1988. Michel Foucault. Boston: Twayne.
38. Spencer, J. William. 1983. "Accounts, Attitudes and Solutions: Probation Officer-Defendant Negotiations of Subjective Orientations." Social Problems 30:570-581.
39. _. 1992. "Using Discourse Data for the Evaluation of Case Processing in Human Service Organizations." Sociological Practice Review 3:8-15.
40. _. 1993a. "Field Research on Human Service Encounters: Diverse Solutions to Common Problems." Sociological Methods and Research 21:372-393.
41. _. 1993b. "Making 'Suitable Referrals': Social Workers' Construction and Use of Informal Referral Networks." Sociological Perspectives 36:271-285.
42. _. 1994. "Homeless in River City: Client Work in Human Service Encounters." Pp. 29-45 in Perspectives on Social Problems, Vol. 6, edited by Holstein and Miller.
43. Stokes, Randall, and John Hewitt. 1976. "Aligning Actions." American Sociological Review 41:838-849.
44. Warren, Carol. 1983 "The Politics of Trouble in an Adolescent Psychiatric Hospital". Urban Life 12:327-348.