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Volumn 17, Issue 3, 1997, Pages 47-51

An application of keaveney’s model of service switching behaviour to gp fundholders

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EID: 0031495345     PISSN: 09540962     EISSN: 14679302     Source Type: Journal    
DOI: 10.1111/1467-9302.00082     Document Type: Article
Times cited : (2)

References (15)
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    • Andreassen, T.W.1
  • 2
    • 0002381637 scopus 로고
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    • (July)
    • Cronin, J. and Taylor, S. (1992), Measuring service quality: A re-examination and extension. Journal of Marketing, 56 (July), pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.1    Taylor, S.2
  • 5
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    • Implementing information technology
    • Gourlay, R. (1994), Implementing information technology. Health Care Management, X, pp. 32-35.
    • (1994) Health Care Management, X , pp. 32-35
    • Gourlay, R.1
  • 6
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    • Are public sector organisations becoming customer orientated?
    • Graham, P. (1995), Are public sector organisations becoming customer orientated? Marketing Intelligence and, Planning, 13, 1, pp. 35-47.
    • (1995) Marketing Intelligence And, Planning , vol.13 , Issue.1 , pp. 35-47
    • Graham, P.1
  • 8
    • 33751569966 scopus 로고
    • Vendor consideration and switching behavior for buyers in high-technology markets
    • Heide, J. and Weiss, A. M. (1995), Vendor consideration and switching behavior for buyers in high-technology markets. Journal of Marketing, 59, pp. 30-43.
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    • Heide, J.1    Weiss, A.M.2
  • 9
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    • Medical care facilities can provide information for customers
    • Hyon Song, J. and Farrell, C. (1994), Medical care facilities can provide information for customers. Health Care Management, 4, 2, pp. 25-29.
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    • Hyon Song, J.1    Farrell, C.2
  • 11
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    • Customer switching behaviour in service industries: An exploratory study
    • (April)
    • Keaveney, S. (1995), Customer switching behaviour in service industries: An exploratory study. Journal of Marketing, 59 (April), pp. 71-82.
    • (1995) Journal of Marketing , vol.59 , pp. 71-82
    • Keaveney, S.1
  • 13
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    • Developments in contracting
    • 21 January
    • Millar, B. (1994), Developments in contracting. Fundholding, 21 January, pp. 17-19.
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    • Millar, B.1
  • 15
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    • The prophet of information handling in the NHS
    • White, R. (1993), The prophet of information handling in the NHS. Health Care Management, X, pp. 13-16.
    • (1993) Health Care Management, X , pp. 13-16
    • White, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.