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Volumn 2, Issue 2, 1997, Pages 165-176

Using think-aloud protocols in formative evaluation of interactive voice response systems

Author keywords

Formative testing; Interactive voice response systems; Think aloud protocols; Usability testing

Indexed keywords

INTERACTIVE COMPUTER SYSTEMS; NETWORK PROTOCOLS; SPEECH INTELLIGIBILITY; TELEPHONE SYSTEMS;

EID: 0031379138     PISSN: 13812416     EISSN: None     Source Type: Journal    
DOI: 10.1007/BF02208828     Document Type: Article
Times cited : (1)

References (13)
  • 1
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    • (1994) Usability Inspection Methods , pp. 255-271
    • Brooks, P.1
  • 2
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    • Empiricism versus judgment: Comparing user interface evaluation methods on a new telephone-based interface
    • Desurvire, H., Lawrence, D., and Atwood, M. (1991). Empiricism versus judgment: Comparing user interface evaluation methods on a new telephone-based interface. ACM SIGCHI Bulletin 25(4):58-59.
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    • Desurvire, H.1    Lawrence, D.2    Atwood, M.3
  • 3
    • 0003308923 scopus 로고
    • Faster, cheaper!! Are usability inspection methods as effective as empirical testing?
    • J. Nielson and R.L. Mack (Eds.), New York: John Wiley & Sons, Inc.
    • Desurvire, H.W. (1994). Faster, cheaper!! Are usability inspection methods as effective as empirical testing? In J. Nielson and R.L. Mack (Eds.), Usability Inspection Methods. New York: John Wiley & Sons, Inc., pp. 173-199.
    • (1994) Usability Inspection Methods , pp. 173-199
    • Desurvire, H.W.1
  • 4
    • 0012755963 scopus 로고
    • What is gained and lost when using evaluation methods other than empirical testing
    • A. Monk, D. Diaper, and M.D. Harrison (Eds.), Cambridge: Cambridge University Press
    • Desurvire, H.W., Kondziela, J.M., and Atwood, M.E. (1992). What is gained and lost when using evaluation methods other than empirical testing. In A. Monk, D. Diaper, and M.D. Harrison (Eds.), People and Computers. Cambridge: Cambridge University Press, pp. 89-102.
    • (1992) People and Computers , pp. 89-102
    • Desurvire, H.W.1    Kondziela, J.M.2    Atwood, M.E.3
  • 8
    • 0003031879 scopus 로고
    • A comparison of user interface evaluation methods
    • J. Nielson and R.L. Mack (Eds.), New York: John Wiley & Sons, Inc.
    • Karat, C. (1994). A comparison of user interface evaluation methods. In J. Nielson and R.L. Mack (Eds.), Usability Inspection Methods. New York: John Wiley & Sons, Inc., pp. 203-230.
    • (1994) Usability Inspection Methods , pp. 203-230
    • Karat, C.1
  • 12
    • 0024900890 scopus 로고
    • Evaluating text quality: The continuum from text-focused to reader-focused methods
    • Schriver, K.A. (1989). Evaluating text quality: The continuum from text-focused to reader-focused methods. IEEE Transactions on Professional Communication, 52(4):238-255.
    • (1989) IEEE Transactions on Professional Communication , vol.52 , Issue.4 , pp. 238-255
    • Schriver, K.A.1
  • 13
    • 0007187830 scopus 로고
    • Plain language through protocol-aided revision
    • E.R. Steinberg (Ed.), Detroit: Wayne State University Press
    • Schriver, K.A. (1991). Plain language through protocol-aided revision. In E.R. Steinberg (Ed.), Plain Language: Principles and Practice. Detroit: Wayne State University Press, pp. 148-172.
    • (1991) Plain Language: Principles and Practice , pp. 148-172
    • Schriver, K.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.