Designing and testing customer satisfaction surveys on WWW sites

Proceedings/STC, Society for Technical Communication Annual Conference

Volumn , Issue , 1997, Pages 298-300

  Feinberg, Susan G ^a   Johnson, Peter Y ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER GRAPHICS; INTERACTIVE COMPUTER SYSTEMS; SURVEYS; WIDE AREA NETWORKS;

CUSTOMER SATISFACTION SURVEYS; DEMOGRAPHIC SURVEYS; INTERNET; UNIFORM RESOURCE LOCATOR (URL); WORLD WIDE WEB (WWW);

ONLINE SEARCHING;

EID: 0031365259     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (23)