US and Canadian national quality awards: Increased emphasis on business results

TQM Magazine

Volumn 9, Issue 5, 1997, Pages 381-383

  Laszlo, George P ^a  

^a RIVAL Company   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INDUSTRIAL MANAGEMENT; STANDARDS; ACCREDITATION; CUSTOMER SATISFACTION; MANAGEMENT; MARKETING; PROCESS CONTROL; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

MALCOLM BALDRIGE NATIONAL QUALITY AWARDS; BUSINESS RESULTS; POINT SYSTEMS; PROCESS MANAGEMENT; QUALITY IMPROVEMENT;

TOTAL QUALITY MANAGEMENT;

EID: 0031346449     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544789710178677     Document Type: Article

References (5)

1. Bemowski, K., "Baldrige Award Celebrates Its 10th Birthday With a New Look", Quality Progress, pp.49-54, December 1996.
2. National Quality Institute (1996), 1996 Entry Guide for Canada Awards for Excellence, National Quality Institute, Ottawa.
3. National Quality Institute (1997), 1997 Entry Guide for Canada Awards for Excellence, National Quality Institute, Ottawa.
4. National Institute of Standards and Technology (1996), 1996 Malcolm Baldrige National Quality Award Criteria, National Institute of Standards and Technology, Gaithersburg.
5. National Institute of Standards and Technology, (1997), 1997 Malcolm Baldrige National Quality Award Criteria for Performance Excellence, National Institute of Standards and Technology, Gaithersburg, 1997.