Moving from helpless desk to help desk: Practical strategies for improving customer service in a multi-function university help desk

Proceedings ACM SIGUCCS User Services Conference

Volumn , Issue , 1997, Pages 303-306

  Twitchell, Mary C ^a  

^a NORTH DAKOTA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; ELECTRONIC MAIL; INFORMATION DISSEMINATION; INFORMATION SERVICES; TELECOMMUNICATION TRAFFIC;

HELP DESKS;

INFORMATION TECHNOLOGY;

EID: 0031345466     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (0)