Telephone-based menus: Evidence that broader is better than deeper

Proceedings of the Human Factors and Ergonomics Society

Volumn 1, Issue , 1997, Pages 315-319

  Virzi, Robert A ^a   Huitema, John S ^a  

^a VERIZON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

TELEPHONE; USER INTERFACES;

BROAD MENU METHOD; INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS;

INTERACTIVE COMPUTER SYSTEMS;

EID: 0031344695     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (7)