Research of measuring the customer satisfaction for information systems

Computers and Industrial Engineering

Volumn 33, Issue 3-4, 1997, Pages 639-642

  Chikara, Toshinori ^a   Takahashi, Takenori ^a  

^a NONE

Author keywords

Customer Satisfaction; Evaluation; Information system

Indexed keywords

INFORMATION DISSEMINATION; TOTAL QUALITY MANAGEMENT;

CUSTOMER SATISFACTION;

MANAGEMENT INFORMATION SYSTEMS;

EID: 0031335473     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0360-8352(97)00211-8     Document Type: Article

References (4)

1. Chikara, T., Fujino, K. (1994) : "Assessment & Audit of Information Systems focused on Customer Satisfaction", The User Oriented Symposium Memoirs, Vol.94 No. 12 pp.61-70, Information Processing Society of Japan
2. Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. (1984) : "Attractive Quality and Must-Be Quality", Quality, Vol.14 No.2 pp.39-48, Japanese Society for Quality Control
3. Akiba, M. (1993) : The innovation of the goods by the customer satisfaction, The Japan Management Association
4. Tone, K. (1986) : The game sense decision-making method, The Union of Japanese Scientists and Engineers