Why requests fail

Interlending and Document Supply

Volumn 25, Issue 4, 1997, Pages 147-156

  Parry, David ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031330014     PISSN: 02641615     EISSN: None     Source Type: Journal    
DOI: 10.1108/02641619710194289     Document Type: Article

References (12)

1. BLRIC Report No. 59. ISBN 0906433258, obtainable from: Information North, Bolbec Hall, Westgate Road, Newcastle-upon-Tyne, England NE1 1SE. Tel: 0191 232 0877; Fax: 0191 232 0804; E-mail: michael.long@dial.pipex.com, £9.95 plus £1.50 p&p. Cheques payable to Northern Regional Library System.
2. Boyd, N. (1996), "True supply time survey - results", FIL Newsletter, Vol. 23, October, pp. 0-11.
3. Boyd, N. (1997), "Towards access services: supply times, quality control and performance-related services", Interlending & Document Supply, Vol. 25 No. 3, pp. 118-23.
4. British Library Document Supply Centre (1993), Systems and Procedures at the British Library Document Supply Centre, British Library Document Supply Centre, Boston Spa.
5. CONARLS (1996), Interlibrary Lending Statistics, 1979/80 to 1995/96, collected and collated by the Circle of Officers of National and Regional Library Systems (CONARLS), available from: Deborah Ryan, Company Secretary, North Western Regional Library System, Central Library, St Peter's Square, Manchester M2 5PD.Tel: 0161 234 1947.
6. Guyonneau, C. (1993), "Performance measurements for ILL: an evaluation", Journal of Interlibrary Loan & Information Supply, Vol. 3 No. 3, pp. 101-26.
7. Parry, D. (1997), Why Requests Fail: Interlending and Document Supply Request Failures in the UK and Ireland, Information North, Newcastle upon Tyne.
8. Pilling, S. (1996), "Putting the customer first: total quality and customer service at the BLDSC", Interlending & Document Supply, Vol. 24 No. 2, pp. 11-16.
9. Robbins, M. (1996), "Last locations", FIL Newsletter, Vol. 23, October, p. 23.
10. Smith, M. (1980), "Minimal bibliographic checking of interlibrary loan requests", Interlending Review, Vol. 8 No. 2, pp. 63-4.
11. Smith, M. (1981), "Minimal bibliographic checking of interlibrary loan requests", Interlending Review, Vol. 9 No. 3, pp. 98-101.
12. Weaver-Meyers, P. and Fong, Y.(1995), "Interlibrary loan and document delivery: the debate over union lists", Library Administration and Management, Vol. 9 No. 4, pp. 204-06.