“I find the term customer offensive”

International Journal of Health Care Quality Assurance

Volumn 10, Issue 7, 1997, Pages 267-276

  Clarke, Doug ^a   Yarrow, David ^b  

^a Gateshead Health Centre   (United Kingdom)

^b NORTHUMBRIA UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COST CONTROL; ECONOMICS; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICES RESEARCH; HOSPITAL COST; HUMAN; NATIONAL HEALTH SERVICE; NURSING STAFF; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PSYCHOLOGICAL ASPECT; PUBLIC HOSPITAL; STANDARD; STATISTICS; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM;

ATTITUDE OF HEALTH PERSONNEL; COST SAVINGS; GREAT BRITAIN; HEALTH SERVICES RESEARCH; HOSPITAL COSTS; HOSPITALS, PUBLIC; HUMANS; NURSING STAFF, HOSPITAL; ORGANIZATIONAL CULTURE; STATE MEDICINE; TOTAL QUALITY MANAGEMENT;

EID: 0031301948     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869710191772     Document Type: Article

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