The use of mediation to manage patient-staff conflict in the dialysis clinic
Johnstone S Seaman VS Halshaw D The use of mediation to manage patient-staff conflict in the dialysis clinic Adv Renal Replacement Therapy 4 1997 359 371
2. Rettig RA, Levinsky NG (eds): Institute of Medicine Committee for the Study of the Medicare End-stage Renal Disease Program. Kidney Failure and the Federa
3
0025756210
Special report. The Medicare End-stage Renal Disease Program: A report from the Institute of Medicine
Levinsky NG Rettig RA Special report. The Medicare End-stage Renal Disease Program: A report from the Institute of Medicine N Engl J Med 324 1991 1143 1148
4. National Kidney Foundation Consensus Conference: Controversies in the Quality of Dialysis Care. New York, NY, National Kidney Foundation, April 1994
5
0029317012
Treating the disruptive patient
Miller RB Treating the disruptive patient Nephrology News Issues 9 1995 39 40
Introductory Mediation Training: Six Effective Steps For Successful Healthcare Conflict Resolution
Wagener RJ Daniels L Saulo M Introductory Mediation Training: Six Effective Steps For Successful Healthcare Conflict Resolution 1995 The Center for Medical Ethics and Mediation Philadelphia, PA
10. Fisher R, Ury W: Getting to Yes: Negotiating Agree-ments Without Giving In (ed 2). New York, NY, Penguin Books, 1981
11
85119465212
11. Wolfe WI: Frequently asked questions for mediators and attorneys, a paper in a syllabus for the 1997 Managed Care Seminar of the Healthcare Law Section of
12
0027508277
Suggested steps for dismissal of the problematic patient
Valdez R Rosenblum A Suggested steps for dismissal of the problematic patient Dialysis Transplant 22 1993 610 613
3118 Cummings NB Miller RB Schoenfeld P Ethical considerations in end-stage renal disease Schrier RW Gottschalk CW Diseases of the Kidney, vol 3 (ed 5) 1992 Little Brown and Co San Diego, CA 3117
