Improving the quality of service in an emergency room using simulation-animation and Total Quality Management

Computers and Industrial Engineering

Volumn 33, Issue 1-2, 1997, Pages 97-100

  González, Carlos J ^a   González, Merbil ^a   Ríos, Nilda M ^a  

^a NONE

Author keywords

Animation; Design of experiments; Health services; Simulation; Total Quality Management (TQM)

Indexed keywords

ANIMATION; EMERGENCY ROOMS; INDUSTRIAL ENGINEERING; OPERATIONS RESEARCH; PROJECT MANAGEMENT; TOTAL QUALITY MANAGEMENT;

QUALITY OF SERVICE;

COMPUTER SIMULATION;

EID: 0031249714     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0360-8352(97)00049-1     Document Type: Article

References (4)

1. Law, A. and W. Kelton (1991). Simulation Modeling & Analysis, McGraw-Hill, Inc., New York.
2. Niebel, B. (1993). Motion and Time Study, Richard D. Irwin, Inc., Homewood, Illinois.
3. Pritsker, A. A. (1995). Introduction to Simulation and SLAM II, John Wiley and Sons, Inc., New York.
4. Wolverine Software Corporation (1990). Proof Animation User Manual, Annandale, Virginia.