-
4
-
-
0001655709
-
An Investigation of Influences of Consumer Complaint Reports
-
Thomas C. Kinnear. Ann Arbor, MI: Association for Consumer Research
-
Bearden William O., Mason J. Barry An Investigation of Influences of Consumer Complaint Reports. Kinnear Thomas C. Advances in Consumer Research. 1984;490-495 Association for Consumer Research, Ann Arbor, MI.
-
(1984)
Advances in Consumer Research
, pp. 490-495
-
-
Bearden William, O.1
Mason J. Barry2
-
5
-
-
0010712136
-
An Investigation of Personal Influences on Consumer Complaining
-
Fall
-
Bearden William O., Teel Jesse. E. An Investigation of Personal Influences on Consumer Complaining. Journal of Retailing. 56:1980;3-20. Fall.
-
(1980)
Journal of Retailing
, vol.56
, pp. 3-20
-
-
Bearden William, O.1
Teel Jesse., E.2
-
6
-
-
0002335592
-
Selected Determinants of Consumer Satisfaction and Complaint Reports
-
February
-
Bearden William D., Teel Jesse E. Selected Determinants of Consumer Satisfaction and Complaint Reports. Journal of Marketing Research. 20:1983;21-28. February.
-
(1983)
Journal of Marketing Research
, vol.20
, pp. 21-28
-
-
Bearden William, D.1
Teel Jesse, E.2
-
7
-
-
0001791226
-
Services Marketing Is Different
-
(May-June
-
Berry, Leonard L.: Services Marketing Is Different. Business (May-June 1980): 24-30.
-
(1980)
Business
, pp. 24-30
-
-
Berry Leonard, L.1
-
8
-
-
0003338747
-
A Process Model of Interorganizational Relations in Marketing Channels
-
Jagdish Sheth. Greenwich, CT: JAI Press, Inc
-
Cadotte Ernest, Stern Louis A Process Model of Interorganizational Relations in Marketing Channels. Sheth Jagdish Research in Marketing, 2. 1979;JAI Press, Inc, Greenwich, CT.
-
(1979)
Research in Marketing, 2
-
-
Cadotte Ernest1
Stern Louis2
-
9
-
-
38149144711
-
Dissatisfaction Response Styles Among Clients of Professional Accounting Firms
-
Dart Jack, Freeman Kim Dissatisfaction Response Styles Among Clients of Professional Accounting Firms. Journal of Business Research. 29:1994;75-81.
-
(1994)
Journal of Business Research
, vol.29
, pp. 75-81
-
-
Dart Jack1
Freeman Kim2
-
10
-
-
0000543936
-
Modeling Choices Among Alternative Responses to Dissatisfaction
-
Thomas Kinnear. Ann Arbor MI: Association for Consumer Research
-
Day Ralph L. Modeling Choices Among Alternative Responses to Dissatisfaction. Kinnear Thomas Advances in Consumer Research, 11. 1984;496-499 Association for Consumer Research, Ann Arbor MI.
-
(1984)
Advances in Consumer Research, 11
, pp. 496-499
-
-
Day Ralph, L.1
-
11
-
-
0003130567
-
Research Perspectives on Consumer Complaining Behavior
-
C.W. Lamb, & P.N. Dunne. Chicago, IL: American Marketing Association
-
Day Ralph L. Research Perspectives on Consumer Complaining Behavior. Lamb C. W., Dunne P. N. Theoretical Developments in Marketing. 1980;211-215 American Marketing Association, Chicago, IL.
-
(1980)
Theoretical Developments in Marketing
, pp. 211-215
-
-
Day Ralph, L.1
-
13
-
-
0003002481
-
Toward a Theory of Consumer Complaining Behavior
-
Arch G. Woodside, Jagdish N. Sheth, & Peter D. Bennett. New York: North Holland American Elsevier
-
Day Ralph L., Landon Laird Toward a Theory of Consumer Complaining Behavior. Woodside Arch G., Sheth Jagdish N., Bennett Peter D. Consumer and Industrial Buyer Behavior. 1977;425-437 North Holland American Elsevier, New York.
-
(1977)
Consumer and Industrial Buyer Behavior
, pp. 425-437
-
-
Day Ralph, L.1
Landon Laird2
-
16
-
-
0002136873
-
Sources and Types of Intrachannel Conflict
-
Spring
-
Etgar Michael Sources and Types of Intrachannel Conflict. Journal of Retailing. 55:1979;61-75. Spring.
-
(1979)
Journal of Retailing
, vol.55
, pp. 61-75
-
-
Etgar Michael1
-
17
-
-
0000218448
-
A Typology of Individual Search Strategies Among Purchasers of New Automobiles
-
March
-
Furse D., Punj G., Stewart D. A Typology of Individual Search Strategies Among Purchasers of New Automobiles. Journal of Consumer Research. 10:1984;417-431. March.
-
(1984)
Journal of Consumer Research
, vol.10
, pp. 417-431
-
-
Furse, D.1
Punj, G.2
Stewart, D.3
-
18
-
-
0001998802
-
The Theory of Power and Conflict in Channels of Distribution
-
Summer
-
Gaski John F. The Theory of Power and Conflict in Channels of Distribution. Journal of Marketing. 4:1984;9-28. Summer.
-
(1984)
Journal of Marketing
, vol.4
, pp. 9-28
-
-
Gaski John, F.1
-
20
-
-
0003610254
-
-
A Division of Petroleum Publishing Company, Tulsa, OK.
-
Hair, Joseph F., Anderson, Rolph E., Tatham, Ronald L., and Grablowsky, Bernie J.: Multivariate Data Analysis Books, A Division of Petroleum Publishing Company, Tulsa, OK. 1979.
-
(1979)
Multivariate Data Analysis Books
-
-
Hair Joseph, F.1
Anderson Rolph, E.2
Tatham Ronald, L.3
Grablowsky Bernie, J.4
-
21
-
-
0000667866
-
Power in a Channel of Distribution: Sources and Consequences
-
May
-
Hunt Shelby, Nevin John Power in a Channel of Distribution. Sources and Consequences Journal of Marketing Research. 11:1974;186-193. May.
-
(1974)
Journal of Marketing Research
, vol.11
, pp. 186-193
-
-
Hunt Shelby1
Nevin John2
-
22
-
-
0002635271
-
The Sources, Meaning, and Validity of Consumer Complaint Behavior: A Psychological Analysis
-
Fall
-
Jacoby Jacob, Jaccard James J. The Sources, Meaning, and Validity of Consumer Complaint Behavior. A Psychological Analysis Journal of Retailing. 57:1981;4-24. Fall.
-
(1981)
Journal of Retailing
, vol.57
, pp. 4-24
-
-
Jacoby Jacob1
Jaccard James, J.2
-
24
-
-
0010753264
-
Use Same Theory, Skills for Consumer, Industrial Market Research
-
January
-
Katz Martin Use Same Theory, Skills for Consumer, Industrial Market Research. Marketing News. 12:1979;16. January.
-
(1979)
Marketing News
, vol.12
, pp. 16
-
-
Katz Martin1
-
25
-
-
0010710444
-
The Direction of Consumer Complaint Research
-
Jerry C. Olson. Ann Arbor, MI: Association for Consumer Research 7
-
Landon E. Laird The Direction of Consumer Complaint Research. Olson Jerry C. Advances in Consumer Research. 1980;335-338 Association for Consumer Research 7, Ann Arbor, MI.
-
(1980)
Advances in Consumer Research
, pp. 335-338
-
-
Landon E. Laird1
-
28
-
-
0001836610
-
Classifying Services to Gain Strategic Marketing Insights
-
Summer
-
Lovelock Christopher H. Classifying Services to Gain Strategic Marketing Insights. Journal of Marketing. 47:1983;9-20. Summer.
-
(1983)
Journal of Marketing
, vol.47
, pp. 9-20
-
-
Lovelock Christopher, H.1
-
29
-
-
0000064327
-
Sources of Power: Their Impact on Intrachannel Conflict
-
November
-
Lusch Robert R. Sources of Power. Their Impact on Intrachannel Conflict Journal of Marketing Research. 13:1976;382-390. November.
-
(1976)
Journal of Marketing Research
, vol.13
, pp. 382-390
-
-
Lusch Robert, R.1
-
30
-
-
0010750737
-
Complaint Behavior: Analysis By Demographics, Lifestyle, and Consumer Values
-
Melanie Wallendorf, & Paul Anderson. Ann Arbor, MI: Association for Consumer Research
-
Morganosky Michelle Ann, Buckley Hilda Mayer Complaint Behavior. Analysis By Demographics, Lifestyle, and Consumer Values Wallendorf Melanie, Anderson Paul Advances in Consumer Research. 1987;223-226 Association for Consumer Research, Ann Arbor, MI.
-
(1987)
Advances in Consumer Research
, pp. 223-226
-
-
Morganosky Michelle Ann1
Buckley Hilda Mayer2
-
34
-
-
0002604811
-
Negative Word-of-Mouth By Dissatisfield Consumers: A Pilot Study
-
Winter
-
Richins Marsha L. Negative Word-of-Mouth By Dissatisfield Consumers. A Pilot Study Journal of Marketing. 47:1983;68-78. Winter.
-
(1983)
Journal of Marketing
, vol.47
, pp. 68-78
-
-
Richins Marsha, L.1
-
35
-
-
0002713984
-
Toward the Analysis of Conflict in Distribution Channels: A Descriptive Model
-
October
-
Rosenberg Larry J., Stern Louis W. Toward the Analysis of Conflict in Distribution Channels. A Descriptive Model Journal of Marketing. 34:1970;40-46. October.
-
(1970)
Journal of Marketing
, vol.34
, pp. 40-46
-
-
Rosenberg Larry, J.1
Stern Louis, W.2
-
36
-
-
0003113420
-
Fishbein's Intentions Model: A Test of External and Pragmatic Validity
-
Spring
-
Ryan Michael J., Bonfield E. H. Fishbein's Intentions Model. A Test of External and Pragmatic Validity Journal of Marketing. 44:1980;82-95. Spring.
-
(1980)
Journal of Marketing
, vol.44
, pp. 82-95
-
-
Ryan Michael, J.1
Bonfield, E.H.2
-
37
-
-
0002221276
-
Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
-
January
-
Singh Jagdip Consumer Complaint Intentions and Behavior. Definitional and Taxonomical Issues Journal of Marketing. 52:1988;93-107. January.
-
(1988)
Journal of Marketing
, vol.52
, pp. 93-107
-
-
Singh Jagdip1
-
38
-
-
0002281450
-
A Typology of Consumer Dissatisfaction Response Styles
-
Spring
-
Singh Jagdip A Typology of Consumer Dissatisfaction Response Styles. Journal of Retailing. 66:1990;57-99. Spring.
-
(1990)
Journal of Retailing
, vol.66
, pp. 57-99
-
-
Singh Jagdip1
-
39
-
-
0003895026
-
-
Englewood Cliffs, NJ: Prentice-Hall, Inc
-
Stern Louis W., El-Ansary Adel I., Brown James R. Management in Marketing Channels. 1989;Prentice-Hall, Inc, Englewood Cliffs, NJ.
-
(1989)
Management in Marketing Channels
-
-
Stern Louis, W.1
El-Ansary Adel, I.2
Brown James, R.3
-
40
-
-
0010757153
-
The Nature of Complaint Behavior in Industrial Market
-
Robert S. Franz, Robert M. Hopkins, & Alfred G. Toma. Southern Marketing Association: University of Southwestern Louisiana
-
Trawick I. Fred, Swan John E. The Nature of Complaint Behavior in Industrial Market. Franz Robert S., Hopkins Robert M., Toma Alfred G. Proceedings of the Southern Marketing Association. 1979;249-251 University of Southwestern Louisiana, Southern Marketing Association.
-
(1979)
Proceedings of the Southern Marketing Association
, pp. 249-251
-
-
Trawick I. Fred1
Swan John, E.2
-
42
-
-
0001883929
-
Complaint Behavior by Industrial Buyers: Buyer Roles and Organizational Factors
-
Carol H. Anderson, Blaise J. Bergiel, & John H. Summey. Carbondale: Southern Marketing Association
-
Trawick I. Fred, Swan John E. Complaint Behavior by Industrial Buyers. Buyer Roles and Organizational Factors Anderson Carol H., Bergiel Blaise J., Summey John H. The Proceedings of the Southern Marketing Association. 1982;81-83 Southern Marketing Association, Carbondale.
-
(1982)
The Proceedings of the Southern Marketing Association
, pp. 81-83
-
-
Trawick I. Fred1
Swan John, E.2
-
44
-
-
84925897583
-
The Role of the Industrial Distributor in Marketing Strategy
-
July
-
Webster Fredrick E. The Role of the Industrial Distributor in Marketing Strategy. Journal of Marketing. 40:1976;10-16. July.
-
(1976)
Journal of Marketing
, vol.40
, pp. 10-16
-
-
Webster Fredrick, E.1
-
45
-
-
0002682015
-
Power and Satisfaction in Channels of Distribution
-
Summer
-
Wilkinson Ian F. Power and Satisfaction in Channels of Distribution. Journal of Retailing. 55:1979;79-94. Summer.
-
(1979)
Journal of Retailing
, vol.55
, pp. 79-94
-
-
Wilkinson Ian, F.1
-
47
-
-
0002472115
-
A Critical Reveiw of Consumer Satisfaction
-
Valarie Zeithaml. Chicago: American Marketing Association
-
Yi Youjae A Critical Reveiw of Consumer Satisfaction. Zeithaml Valarie Review of Marketing. 1990;68-123 American Marketing Association, Chicago.
-
(1990)
Review of Marketing
, pp. 68-123
-
-
Yi Youjae1
|