Problems integrating user participation into software development

International Journal of Human Computer Studies

Volumn 47, Issue 2, 1997, Pages 323-345

  Axtell, C M ^a   Waterson, P E ^a   Clegg, C W ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

BEHAVIORAL RESEARCH; PROBLEM SOLVING; SOFTWARE ENGINEERING; SUBJECTIVE TESTING;

USER PARTICIPATION;

HUMAN COMPUTER INTERACTION;

EID: 0031211651     PISSN: 10715819     EISSN: None     Source Type: Journal    
DOI: 10.1006/ijhc.1997.0143     Document Type: Article

References (47)

1. AXTELL, C. M., WATERSON, P. E., CLEGG, C. W. & RAE, J. (1996). The diversity of user participation in system development: a video analysis. In T. R. G. GREEN, J. J. CANAS & C. P. WARREN, Eds. Proceedings of the 8th European Conference on Cognitive Ergonomics (ECCE-8), Granada, Spain, September 1996. pp. 23-28.
2. BLACKLER, F. (1995). Knowledge, knowledge work and organisations: an overview and interpretation. Organisation Studies, 16, 1022-1046.
3. BLATTI, S. (1996). Participative methods to support technical and organisational change for improved competitiveness. In R. J. KOUBECK & W. KARWOWSKI, Eds. Manufacturing Agility and Hybrid Automation, Vol. 1, pp. 399-402, Louisville: IEA Press.
4. BOEHM, B. W. (1988). A spiral model of software development and enhancement, IEEE Computer, 25, 61-72.
5. BRAVO, E. (1993). The hazards of leaving out the users. In D. SCHULER & A. NAMIOKA, Eds., Participatory Design: Principles and Practices, pp. 3-12. Hillsdale, NJ: Lawrence Erlbaum Associates.
6. BROWN, J. S. & DUGUID, P. (1992). Enacting design for the workplace. In P. S. ADLER & T. A. WINOGRAD, Eds. Usability: Turning Technologies into Tools. Oxford: Oxford University Press.
7. BROWNE, D. (1994). STUDIO: Structured User-interface Design or Interaction Optimisation. Prentice-Hall: Hemel Hempstead.
8. BURNS, T. & STALKER, G. M. (1961). The Management of Innovation. London: Tavistock Publications.
9. CARNEVALE, D. G. & WECHSLER, B. (1992). Trust in the public sector: Individual and organisational determinants. Administration and Society, 23, 471-494.
10. CHERNS, A. B. (1976). The principles of socio-technical design. Human Relations, 29, 783-792.
11. CHERNS, A. B. (1987). The principles of socio-technical design revisited. Human Relations, 40, 153-162.
12. CLEGG, C. W., AXTELL, C. M., DAMODARAN, L., FARBEY, B., HULL, R., LLOYD-JONES, R., NICHOLLS, J., SELL, R., TOMLINSON, C., AINGER, A. & STEWART, T. (1996). The Performance of Information Technology and the Role of Human and Organisational Factors. Report to the Economic and Social Research Council (available from the first author at Institute of Work Psychology. Sheffield, S10 2TN).
13. CLEGG, C. W., WATERSON, P. E. & AXTELL, C. M. (1996). Software development: knowledge intensive work organisations. Behaviour and Information Technology, 15, 237-249.
14. CORDERY, J. & WALL, T. D. (1985). Work design and supervisory practices: A model. Human Relations, 38, 425-441.
15. CURTIS, B., KRASNER, H. & ISCOE, N. (1988). A field study of the software design process for large systems. Communications of the ACM, 31, 1268-1287.
16. DAMODARAN, L., IP, K. & BECK, M. (1988). Integrating Human Factors principles into structured design methodology: a case study in the UK Civil Service. In H. J. BULLINGER, Ed. Information Technology for Organisational Systems. Elsevier: (North-Holland), Brussels-Luxembourg.
17. DAVIS, L. E. & WACKER, G. J. (1988). Job design. In S. GAEL, Ed. The Job Analysis Handbook for Businesses, Industry and Government, Vol. 1, pp. 157-172, New York: John Wiley and Sons.
18. EASON, K. (1988). Information Technology and Organisational Change. London: Taylor & Francis.
19. FRANZ, C. R. & ROBEY, D. (1984). An investigation of user-led system design: rational and political perspectives. Communications of the ACM, 27, 1202-1209.
20. GINZBERG, M. J. (1979). A study of the implementation process. TIMS Studies in the Management Sciences, 13, 85-102.
21. GOULD, J. D. & LEWIS, C. H. (1985). Designing for usability - key principles and what designers think. Communications of the ACM. 28, 300-311.
22. GOULD, J. D., BOIES, S. J. & LEWIS, C. H. (1991). Making usable, useful, productivity-enhancing computer applications. Communications of the ACM, 34, 74-85.
23. GRØNBÆK, K., GRUDIN, J., BØDKER, S. & BANNON, L. (1993). Achieving cooperative software design: Shifting from a product to a process focus. In D. SCHULER & A. NAMIOKA, Eds. Participatory Design: Principles and Practices, pp. 79-97. Hillsdale, NJ: Lawrence Erlbaum Associates.
24. GRUDIN, J. (1991a). Systematic sources of sub optimal interface design in large product development organisations. Human-Computer Interaction, 6, 167-196.
25. GRUDIN, J. (1991b). Interactive systems: bridging the gaps between developers and users. IEEE Computer, 59-69.
26. GRUDIN, J. (1993). Obstacles of participatory design in large product development organisations. In D. SCHULER & A. NAMIOKA, Eds. Participatory Design: Principles and Practices, pp. 99-122. Hillsdale, NJ: Lawrence Erlbaum Associates.
27. HACKMAN, J. R., OLDHAM, G., JENSON, R. & PURDY, K. (1975). A new strategy for job enrichment. California Management Review, 17, 57-71.
28. HORNBY, P. & CLEGG, C. (1992). User participation in context: a case study in a UK bank. Behaviour and Information Technology, 11, 293-307.
29. HORNBY, P. & SYMON, G. (1994). Tracer Studies. In C. CASSELL, & G. SYMON, Eds. Qualitative Methods in Organisational Research: A Practical Guide, pp. 167-186, London: Sage.
30. HUTCHINS, E. (1995). Cognition in the Wild. Cambridge, Bradford Books: MIT Press.
31. KRAUT, R. E. & STREETER, L. A. (1995). Coordination in software development. Communications of the ACM, 38, 69-81.
32. LIM, K. L. & LONG, J. (1994). The MUSE Method for Usability Engineering. Cambridge, UK: Cambridge University Press.
33. LOCKE, E. A. & SCHWEIGER, D. M. (1979). Participation in decision making: one more look. In B. M. STAW, Ed. Research in Organisational Behavior, 1, pp. 265-339. Greenwich, Connetticut: JAI Press Inc.
34. MINTZBERG, H. (1979). The Structuring of Organisations. Englewood Cliffs, NJ: Prentice-Hall.
35. MUMFORD, E. (1983). Designing Human Systems. Manchester, England: Manchester Business School.
36. NORMAN, D. A. & DRAPER, S. W. (1986). User Centred System Design. Hillsdale, NJ: Lawrence Erlbaum Associates.
37. PARKER, S. K. & WALL, T. D. (1995). Job design and modern manufacturing. In P. B. WARR, Ed. Psychology At Work. 4th edn, pp. 333-358. London: Penguin Books.
38. POLTROCK, S. E. & GRUDIN, J. (1994). Organizational obstacles to interface design and development: two participant-observer studies. ACM Transactions on Computer-Human Interaction, 1, 52-80.
39. POTTS, C. (1993). Software engineering research revisited, IEEE Software, September, pp. 19-29.
40. RAE, J., AXTELL, C. M., CLEGG, C. W. & WATERSON, P. E. (1996). The conversational structuring of a workplace task. Paper Presented at the 5th International Pragmatics Conference. Mexico.
41. SCARBOROUGH, H., Ed. (1996). The Management of Expertise. Basingstoke, UK: Macmillan Press.
42. SUCHMAN, L. (1993). Foreword. In D. SCHULER & A. NAMIOKA, Eds. Participatory Design: Principles and Practices, pp vii-ix. Hillsdale, NJ: Lawrence Erlbaum Associates.
43. TAYLOR, B. (1990). The HUFIT planning analysis and specification tool set. In D. DIAPER, D. GILMORE, G. COCKTON & B. SHACKEL, Eds. Proceedings of Interact 90. Elsevier: North-Holland.
44. VROOM, V. H. & JAGO, A. G. (1988). Managing participation: a critical dimension of leadership. Journal of Management Development, 7, 32-42.
45. WALZ, D. B., ELAM, J. J. & CURTIS, B. (1993). Inside a software design team: Knowledge acquisition, sharing and integration. Communications of the ACM, 36, 63-77.
46. WATERSON, P. E., CLEGG, C. W. & AXTELL, C. M. (1997). The dynamics of work organization, knowledge and technology during software development. International Journal of Human-Computer Systems, 46, 79-101.
47. ZUBOFF, S. (1988). In The Age of the Smart Machine: The Future of Work and Power. New York: Basic Books.