In search of the customer's quality view

Journal of Systems and Software

Volumn 38, Issue 1, 1997, Pages 85-93

  Stålhane, Tor ^a,d   Borgersen, P C ^b   Arnesen, K ^c  

^a SINTEF   (Norway)

^b Software Innovation AS   (Norway)

^c Fellesdata A   (Norway)

^d DELAB   (Norway)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER WORKSTATIONS; MARKETING; PERSONAL COMPUTERS; QUALITY ASSURANCE;

QUALITY OF SERVICE;

COMPUTER SOFTWARE;

EID: 0031188361     PISSN: 01641212     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0164-1212(97)00059-9     Document Type: Article

References (5)

1. Arnesen, K., Borgersen, P. Chr., and Stålhane, T., Final Report from the Software Quality Survey, PROFF report no. 1, (in Norwegian) 1995.
2. ComputerWorld, ComputerWorld's guide to main-frames. ComputerWorld Norway, no. 30B (September 9, 1994) (in Norwegian).
3. ISO/IEC 9004, Quality management and quality elements - Guidelines for services, 1987.
4. ISO/IEC 9126, Information technology - Software product evaluation - Quality characteristics and guidelines for their use, 1991.
5. Lehman, E. L., Nonparametrics: Statistical Methods Based on Ranks, Holden-Day Inc., 1975.