Customer partnering: Data gathering for complex on-line documentation

IEEE Transactions on Professional Communication

Volumn 40, Issue 2, 1997, Pages 102-110

  Hackos, JoAnn T ^b   Hammar, Molly ^b   Elser, Arthur ^a,b  

^a IEEE

^b Comtech Services Inc ^*  (United States)

Author keywords

Audience analysis; Contextual inquiry; Customers; Participating design; Usability testing

Indexed keywords

COMPUTER SYSTEMS; DATA ACQUISITION; INFORMATION RETRIEVAL SYSTEMS; ONLINE SEARCHING; ONLINE SYSTEMS; TECHNICAL WRITING;

AUDIENCE ANALYSIS; COMPLEX ONLINE DOCUMENTATION; CONTEXTUAL INQUIRY; CUSTOMER PARTNERING; INFORMATION DELIVERY SYSTEMS; PARTICIPATING DESIGN; USABILITY TESTING;

ELECTRONIC PUBLISHING;

EID: 0031167935     PISSN: 03611434     EISSN: None     Source Type: Journal    
DOI: 10.1109/47.588810     Document Type: Article

References (5)

1. M. E. Raven and A. Flanders, "Using contextual inquiry to learn about your audiences," J. Comput. Document., vol. 20 no. 1, pp. 1-13, 1996.
2. H. R. Beyer and K. Holtzblatt, "Apprenticing with the customer," Commun. ACM, vol. 38, no. 5, pp. 45-52, 1995.
3. J. S. Dumas and J. C. Redish, A Practical Guide to Usability Testing. Norwood, NJ: Ablex, 1994.
4. K. Holtzblatt and H. R. Beyer, "Requirements gathering: The human factor," Commun. ACM, vol. 38, no. 5, pp. 31-32, 1995.
5. M. Keil and E. Carmel, "Customer-developer links in software development," Commun. ACM, vol. 38, no. 5, pp. 33-44, 1995.