Industrial cuisine revisited

Cornell Hotel and Restaurant Administration Quarterly

Volumn 38, Issue 3, 1997, Pages 81-87

  Hudson, Bradford T ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031161401     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/001088049703800319     Document Type: Article

References (15)

1. 1 Bradford T. Hudson, "Industrial Cuisine," Cornell Hotel and Restaurant Administration Quarterly, Vol. 34, No. 6 (December 1993), pp. 73-79.
2. 2 See: B. Joseph Pine, Mass Customization (Boston: Harvard Business School Press, 1993); and B. Joseph Pine II, Don Peppers, and Martha Rogers, "Do You Want to Keep Your Customers Forever?," Harvard Business Review, March-April 1995, pp. 103-114.
3. 2 See: B. Joseph Pine, Mass Customization (Boston: Harvard Business School Press, 1993); and B. Joseph Pine II, Don Peppers, and Martha Rogers, "Do You Want to Keep Your Customers Forever?," Harvard Business Review, March-April 1995, pp. 103-114.
4. 3 Pine, p. 147.
5. 4 Tim Durnford, "Redefining Value: For Whom the Taco Bell Tolls," in this issue of Cornell Quarterly, pp. 74-80.
6. 5 Pine, p. 265.
7. 6 Theodore Levitt, "Production-Line Approach to Services," Harvard Business Review, September-October 1972.
8. 7 Bradford T. Hudson, "Why Chains?," unpublished working paper, 1994.
9. 8 Bradford T. Hudson, "Industrial Cuisine," unpublished Cornell University monograph, 1993.
10. 9 Nick Johns, Ken Wheeler, and Philip Cowe, "Productivity Angles on Sous ride Production," in Managing Projects in Hospitality Organizations, ed. Richard Teare (London: Cassell, 1992).
11. 10 The International Quality Study: Best Practices Report (New York: American Quality Foundation and Ernst and Young. 1992), p. 28.
12. 11 Frederick F. Reichheld and W. Earl Sasser, Jr., "Zero Detections: Quality Comes to Services," Harvard Business Review, Vol. 68, No. 5 (September-October) 1990, p. 105.
13. 12 Working model by B. Joseph Pine II, Christopher W.L. Hart, Bradford T. Hudson, and the TQM Group. 1994.
14. 13 In addition to work cited earlier, see: B. Joseph Pine II, Bart Victor, and Andrew Boynton, "Making Mass Customization Work," Harvard Business Review, September-October 1993, pp. 108-119; and James H. Gilmore and B. Joseph Pine II, "The Four Faces of Mass Customization," Harvard Business Review, January-February 1997, pp. 91-101.
15. 13 In addition to work cited earlier, see: B. Joseph Pine II, Bart Victor, and Andrew Boynton, "Making Mass Customization Work," Harvard Business Review, September-October 1993, pp. 108-119; and James H. Gilmore and B. Joseph Pine II, "The Four Faces of Mass Customization," Harvard Business Review, January-February 1997, pp. 91-101.