Evaluating commercial speech recognition and DTMF technology for automated telephone banking services

IEE Colloquium (Digest)

Volumn , Issue 147, 1997, Pages

  Edwards, K ^a   Quinn, K ^b   Dalziel, P B ^c   Jack, M A ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b UK Banking Services   (Singapore)

^c ROYAL BANK OF SCOTLAND   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AUTOMATION; FINANCE; SPEECH COMMUNICATION; SPEECH RECOGNITION; TELEPHONE SYSTEMS;

AUTOMATED TELEPHONE BANKING SERVICES;

TELECOMMUNICATION SERVICES;

EID: 0031152814     PISSN: 09633308     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (4)

1. Jack, M. A., J. C. Foster and F. W. M. Stentiford, "Design and Evaluation of Automated Telephone Services", IEE Colloquium Digest No. 1992/114, pp. 611-614.
2. Poulson, D. 1987. "Towards simple indices of the perceived quality of software interfaces." In IEE Colloquium - Evaluation Techniques for Interactive System Design, IEE, Savoy Place, London.
3. Love, S., R. T. Dutton, J. C. Foster and M. A. Jack. 1994. Identifying Salient Usability Attributes for Automated Telephone Services", Proc. ICSLP 94, Yokohama, Japan, pp. 1307-1310.
4. Foster, J. C., F. R. McInnes, M. A. Jack, S. Love, R. T. Dutton, I. A. Nairn and L. S. White. "An Experimental Evaluation of Preferences of Data Entry Method in Automated Telephone Services", Paper to appear in Behaviour and Information Technology.