Public attitudes toward voice-based electronic messaging technologies in the United States: A national survey of opinions about voice response units and telephone answering machines

Behaviour and Information Technology

Volumn 16, Issue 3, 1997, Pages 125-144

  Katz, James ^a   Aspden, Philip ^b   Reich, Warren A ^c  

^a TELCORDIA TECHNOLOGIES   (United States)

^b Ctr Res on the Info Soc (CRIS)   (United States)

^c RUTGERS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BEHAVIORAL RESEARCH; ECONOMIC AND SOCIAL EFFECTS; TELECOMMUNICATION SERVICES; TELEPHONE SETS;

ELECTRONIC VOICE RESPONSE SYSTEMS; INTERACTIVE VOICE RESPONSE UNITS (IVR); TELEPHONE ANSWERING MACHINES (TAM); VOICE RESPONSE UNITS (VRU);

VOICE/DATA COMMUNICATION SYSTEMS;

EID: 0031144664     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/014492997119860     Document Type: Article

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