A user-centred design approach for introducing computer-based process information systems

Applied Ergonomics

Volumn 28, Issue 2, 1997, Pages 109-119

  Kontogiannis, Tom ^a,b   Embrey, David ^a  

^a Human Reliability Associates   (United Kingdom)

^b TECHNICAL UNIVERSITY OF CRETE   (Greece)

Author keywords

Display design; Human error; Process control; Process information systems; Task analysis; User participation

Indexed keywords

AUTOMATION; CHEMICAL INDUSTRY; COMPUTER; ERROR; HUMAN; INFORMATION SYSTEM; RELIABILITY; REVIEW; TECHNOLOGY;

EID: 0031128470     PISSN: 00036870     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0003-6870(96)00041-5     Document Type: Article

References (32)

1. Ainsworth, L. 1986 'A comparison of control room evaluation techniques' in Proceedings of the International Topical Meeting in Advances in Human Factors in Nuclear Power Systems, Knoxville, Tennessee
2. Algera, J. A., Koopman, P. L. and Vulbrief, H. P. 1989 'Management strategies in introducing computer-based information systems' Applied Psychology: An International Review 38, 87-103
3. Bainbridge, L. 1991 'Multiplexed VDT display systems: A framework for good practice' in Weir, G. R. S. and Alty, J. L. (eds) Human-Computer Interation and Complex Systems Academic Press, New York
4. Bainbridge, L. 1987 'Ironies of automation' in Rasmussen J., Duncan, K. and Leplat, J. (eds) New Technology and Human Error Wiley, Chichester
5. Bellamy, L. J. and Geyer, T. A. W. 1988 'Addressing human factors issues in the safe design and operation of computer controlled process systems' in Sayers, B. A. (ed) Human Factors and Decision Making: Their Influence on Safety and Reliability Elsevier Applied Science
6. Blacker, F. and Brown, C. A. 1987 'Management, organisations and the new technologies' in Blacker, F. and Oborne, D. (eds) Information Technology and People British Psychological Society
7. Blackman, H. S., Gertman, D. I. and Gilmore, W. E. 1983 'The checklist evaluation of CRT-generated displays' NUREG CR-3557, Washington, US Nuclear Regulatory Commission
8. Blackman, H. S. and Gilmore, W. E. 1983 'Interactive simulator evaluation for CRT-generated displays' NUREG/CR-3767, EGG-2308, EGG Idaho, Idaho Falls
9. Cakir, A., Hart, D. J. and Steward, T. F. M. 1980 Visual Display Units Wiley, Chichester
10. Hoc, J. M. and Samurcay, R. 1994 'Causal versus topographical information structure in diagnosing a dynamic situation' in Oppermann, R., Bagnara, S. and Benyon, D. (eds) Proceedings of the 7th European Conference on Cognitive Ergonomics Bonn, Germany, 5-8 September
11. Hollnagel, E. 1993 Human Reliability Analysis: Context and Control. Academic Press, London
12. Goodstein, L. P., Anderson, H. B. and Olsen, S. E. (eds) 1988 Tasks, Errors and Mental Models Taylor & Francis, London
13. Kirwan, B. and Ainsworth, L. 1992 A Guide to Task Analysis Taylor & Francis, London
14. Lind, M. 1991 'Representations and abstractions for interface design using multilevel flow modelling' in Weir, G. R. S. and Alty, J. L. (eds) Human-Computer Interaction and Complex Systems Academic Press, New York
15. Meech, J. F. 1995 'An intelligent interface for real time systems' in Norros, L. (ed) Proceedings of the 5th European Conference on Cognitive Science Approaches to Process Control Espoo, Finland, 30 Aug-1 Sep.
16. Mitchell, C. M. and Saisi, D. L. 1987 'Use of model-based qualitative icons and adaptive windows in workstations for supervisory control systems' IEE Transactions on Systems, Man, and Cybernetics SMC-17, 573-593
17. Norman, D. A. and Draper, S. W. 1986 User Centred System Design: New Perspectives on Human-Computer Interaction Lawrence Erlbaum Associates, Hillsdale, N.J.
18. Rouse, W. B., Geddes, N. D. and Curry, R. E. 1987 'An architecture for intelligent interfaces: Outline of an approach to supporting operators of complex systems' Human-Computer Interaction 3, 87-122
19. Pikaar, R. N., Thomassen, P. A., Degeling, P. and van Andel, H. 1990 'Ergonomics in control room design' Ergonomics 33, 589-600
20. Rasmussen, J. 1986 Information Processing and Human Machine Interaction: An Approach of Cognitive Engineering North Holland, Amsterdam
21. Rasmussen, J. and Vicente, K. J. 1989 'Coping with human errors through interface design: Implications for ecological interface design' International Journal of Man-Machine Studies 31, 517-534
22. Shepherd, A. 1989 'Analysis and training of information technology Tasks' in Diaper, D. (ed) Task Analysis for Human Computer Interaction Ellis Horwood, Chidester
23. Shepherd, A. 1985 'Hierarchical task analysis and training decisions' Programmed Learning and Educational Technology 22, 162-176
24. Van der Schaaf, T. W. and Kragt, H. 1989 'Redesigning a control room from an ergonomic point of view: a case study of user participation in a chemical plant' in Kragt, H. (ed) Enhancing Industrial Performance Taylor and Francis, London
25. Wickens, C. 1992 Engineering Psychology and Human Performance Second Edition, HarperCollins, New York
26. Wiener, E. 1985 'Beyond the sterile cockpit' Human Factors 27, 75-90
27. Woods, D. D. 1991 'The cognitive engineering of problem representations' in Weir, G. R. S. and Alty, J. L. (eds) Human-Computer Interaction and Complex Systems Academic Press, New York
28. Woods, D. D. 1988 'Coping with complexity: The psychology of human behaviour in complex systems' in Goodstein, L. P., Anderson, H. B. and Olsen, S. E. (eds) Tasks, Errors and Mental Models Taylor & Francis, London
29. Woods, D. D. and Roth, E. M. 1988a 'Cognitive systems engineering' in Helander, M. (ed) Handbook of Human-Computer Interaction Elsevier Science, North Holland
30. Woods, D. D. and Roth, E. M. 1988b 'Aiding human performance II: From cognitive analysis to support systems' Le Travail Humain 5 139-171
31. Woods, D. D., Wise, J. A. and Hanes, L. F. 1982 Evaluation of Safety Parameter Display Concepts EPRI, NP-2239, Electric Power Research Institute, Palo Alto, California
32. Vicente, K. J. and Rasmussen, J. 1992 'Ecological interface design: Theoretical foundations' IEEE Transactions on Systems, Man and Cybernetics SMC-22, 589-600