Delivering differentiation: Building winning enterprises

European Management Journal

Volumn 15, Issue 1, 1997, Pages 79-91

  Edwards, John ^a  

^a PA CONSULTING GROUP   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031066959     PISSN: 02632373     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0263-2373(96)00076-X     Document Type: Article

References (9)

1. Hamel, G. and Prahalad, C. K. (1990) The core competence of the corporation. Harvard Business Review, May-June, 79-91.
2. Hamel, G. and Prahalad, C. K. (1994) Competing for the Future. Harvard Business School Press, Boston, Mass.
3. Jones, T. and Sasser, W.E.Jr. (1995) Why satisfied customers defect: the gulf between satisfied customers and completely satisfied customers can swallow a business. Harvard Business Review, November-December, 88-90.
4. Kanter, R.M. (1989) When Giants Learn to Dance: Mastering the Challenges of Strategy, Management, and Careers in the 1990s. Unwin Hyman, London.
5. Lowenstein, M.W. (1995) Customer Retention: an Integrated Process for Keeping Your Best Customers. ASQC Quality Press, Milwaukee, Wisconsin.
6. Peppers, D. and Rogers, M. (1993) The One-to-one Future: Building Relationships One Customer at a Time. Currency Doubleday, New York.
7. Pine, J. (1992) Mass Customisation. Harvard Business School Press, Boston, Mass .
8. Porter, M. (1980) Competitive Strategy: Techniques for Analysing Industries and Competitors. Free Press, New York
9. Womack, J.P and Jones, D.T. (1994) From lean production to the lean enterprise. Harvard Business Review, March-April, 93-103.