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Patient flow and waiting times in general medical and dental clinic in Jamaica's pri-mary health care services
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Improving patient flow in ambulatory care through computerized evaluation technique
Benuss, G., Mattewes, L. H., Daris, F., Crevatin, E. and Nedoclan, G., Improving patient flow in ambulatory care through computerized evaluation technique. Review Epidemiology, Santé Publique 1990; 38: 221-226.
Client flow analysis: A practical management technique for out- patient clinic settings
Lynam, P. F., Smith, T. and Dwyer, J., Client flow analysis: a practical management technique for out- patient clinic settings. International Journal for Quality in Health Care 1994; 6: 179-186.
Analytic tools for quality improvement in health care settings
International Hospital Federation
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