Does the health status of chronically ill patients predict their judgements of the quality of general practice care?

Quality of Life Research

Volumn 6, Issue 4, 1997, Pages 293-299

  Wensing, Michel ^a,b   Grol, Richard ^b   Asberg, Josephine ^a   Van Montfort, Pauline ^b   Van Weel, Chris ^a   Felling, Albert ^a  

^a RADBOUD UNIVERSITY NIJMEGEN   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Chronic diseases; Health status; Patient satisfaction

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; CHRONIC DISEASE; CONTROLLED STUDY; FEMALE; GENERAL PRACTITIONER; HEALTH STATUS; HUMAN; MAJOR CLINICAL STUDY; MALE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUESTIONNAIRE;

ADULT; AGED; AGED, 80 AND OVER; ATTITUDE; CHRONIC DISEASE; FAMILY PRACTICE; FEMALE; HEALTH STATUS; HUMANS; JUDGMENT; MALE; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; REGRESSION ANALYSIS;

EID: 0030806518     PISSN: 09629343     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1018405207552     Document Type: Article

References (28)

1. DHSS. The Patient's Charter. London: HMSO, 1992.
2. Hall JA, Milburn MA, Epstein AM. A causal model of health status and satisfaction with medical care. Med Care 1993; 21: 84-94.
3. Boles M, Wan TTH. Longitudinal analysis of patient satisfaction among Medicare beneficiaries in different models of health maintenance organizations and fee-for-service care. Hlth Serv Man Res 1992; 5: 198-206.
4. Cleary PD, Edgeman-Levitan S, Roberts M et al. Patients evaluate their hospital care: a national survey. Hlth Aff 1991; 254-267.
5. Greenley JR, Young TB, Schoenherr RA. Psychological distress and patient satisfaction. Med Care 1982; 4: 373-385.
6. Gould SJ. Consumer attitudes toward health and health care: a different perspective. J Cons Aff 1988; 22: 96-118.
7. Hall JA, Feldstein M, Fretwel MD, Rowe JW, Epstein AM. Older patients' health status and satisfaction with medical care in an HMO population. Med Care 1990; 3: 261-269.
8. Heath BH, Hultberg RA, Ramey JM, Ries CS. Consumer satisfaction: some new twists to a not so old evaluation. Commun Ment Hlth J 1984: 123-134.
9. Hopton JL et al. The need for another look at the patient in general practice satisfaction surveys. Fam Prac 1993; 10: 82-87.
10. Hsieh M, Kagle JD. Understanding patient satisfaction and dissatisfaction with health care. Hlth Sec Work 1991; 16: 281-290.
11. Hull FM, Hull FS. Time and the general practitioner: the patients' view. J R Coll Gen Pract 1984; 34: 71-75.
12. Kelley MA, Alexander CS, Morris NM. Maternal satisfaction with primary care for children with selected chronic conditions. J Commun Hlth 1991; 16: 213-224.
13. Koning CJM, Dekker FW, Maillé AR. 'Het Woord aan de Patiënt'. Een Vooronderzoek naar Behoeften van CARA-Patiënten met Betrekking tot Medische Zorg. Voorlichting en Wetenschappelijk Onderzoek. ("A Pilot Study on the Needs of COPD Patients Concerning Medical Care, Patient Education and Scientific Research.") Wetenschapswinkel Leiden 1993.
14. Linn LS, Greenfield SG. Patient suffering and patient satisfaction among the chronically ill. Med Care 1982; 4: 425-431.
15. Patrick DL, Scrivens, E, Charlton JRH. Disability and patient satisfaction with medical care. Med Care 1983; 11: 1062-1075.
16. Snider EL. The elderly and their doctors. Soc Sci Med, 1980; 14A: 527-531.
17. Stein MD, Fleishman J, Mor V, Dresser M. Factors associated with patient satisfaction among symptomatic HIV-infected persons. Med Care 1993; 31: 182-188.
18. Tessler R, Mechanic D. Consumer satisfaction with prepaid group practice: a comparative study. J Hlth Soc Behav 1975; 16: 95-113.
19. Weiss L. Patient satisfaction with primary medical care. Evaluation of sociodemographic and predispositional factors. Med Care 1988; 26: 383-392.
20. Wilson PMJ, Sullivan F, Hussein S, Smith GD. Examination of the effects of emotional disturbance and its detection on general practice patients' satisfaction with the consultation. Br J Gen Pract 1995; 45: 304-309.
21. Zastowny TG, Roghman KJ, Hengst A. Satisfaction with medical care: replications and theoretical reevaluation. Med Care 1983; 21: 294-322.
22. Zastowny TG, Roghman KJ, Cafferata GL. Patient satisfaction and the use of health services Med Care 1989; 27: 705-723.
23. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Prog Plan 1983; 6: 185-205.
24. Wensing M, Grol R, Van Montfort P, Smits A. Indicators of the quality of general practice care of patients with chronic illness: a step towards the real involvement of patients in the assessment of the quality of care. Qual Hlth Care 1996; in press.
25. Nelson EC, Wasson J, Kirk J. Assessment of function in routine clinical practice. Description of the COOP chart method and preliminary findings. J Chron Dis 1987; 40 (Suppl): 55S-64S.
26. Van Weel C, König-Zahn C, Touw-Otten FWMM, Van Duijn NP, Meyboom-de Jong B. COOP/WONCA Charts. A Manual. Groningen, The Netherlands: WONCA/ ERGHO/NCH, 1995.
27. Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med 1990; 30: 811-818.
28. Memel D. Chronic disease or physical disability? The role of the general practitioner. Br J Gen Pract 1996; 46: 109-113.