Total quality management issues in managed care

Journal of Health Care Finance

Volumn 24, Issue 1, 1997, Pages 10-16

  McLaughlin, Curtis P ^a   Kaluzny, Arnold D ^a  

^a UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

Continuous quality improvement; Managed care; Total quality management

Indexed keywords

COST CONTROL; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; REVIEW; TOTAL QUALITY MANAGEMENT;

HUMANS; MANAGED CARE PROGRAMS; MODELS, ORGANIZATIONAL; ORGANIZATIONAL INNOVATION; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0030759912     PISSN: 10786767     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (11)

1. Batalden, P. "Vision for Change." Presented at the Interdisciplinary Professional Education Collaborative-Second Milestone Conference, Institute for Healthcare Improvement, Philadelphia, Penn., November 1-2, 1996.
2. Hurley, R. "Approaching the Slippery Slope: Managed Care as the Industrial Rationalization of Medical Practice." In Rationing Sanity: The Ethics of Mental Health, edited by P. Boyle. Washington, D.C.: Georgetown Univ. Press, 1997.
3. Starr, P. The Social Transformation of American Medicine. New York: Basic Books, 1983.
4. Shortell, S., et al. Remaking Health Care in America. San Francisco: Jossey-Bass, 1996.
5. Boynton, A.C., Victor, B. and Pine, B.J., III. "New Competitive Strategies: Challenges to Organizations and Information Technology." IBM Systems Journal 32, no. 1(1993): 40-64.
6. McLaughlin, C.P., and Johnson, S.P. "Inherent Variability in Service Operations: Identification, Measurement and Implications." In Services Management: New Directions and Perspectives, edited by C.G. Armistead and G. Teare. London: Cassell, 1995.
7. McLaughlin, C.P. "Why Variation Reduction Is Not Everything: A New Paradigm for Service Operations." International Journal of Service Industry Management 7, no. 3(1996): 17-30.
8. Anders, G. Health against Wealth. Boston: Houghton-Mifflin, 1996.
9. McLaughlin, C.P. "Balancing Collaboration and Competition: The Kingsport, Tennessee, Experience." The Joint Commission Journal on Quality Improvement 21, no. 11(1995): 646-55.
10. McLaughlin, C.P., and Victor, B. "Getting to Mass Customization in Services." In Manufacturing Strategy: Operations Strategy in a Global Context, edited by C.A. Voss. London, UK: London Business School, 1996.
11. McLaughlin, C.P., and Tillman, R. Corning-Franklin Health Group (B). Chapel Hill, NC: Kenan-Flagler Business School, University of North Carolina, 1995.