Comparison of three visit-specific patient satisfaction instruments: Reliability and validity measures and the effect of four methods of data collection on dimensions of patient satisfaction

Journal of Ambulatory Care Management

Volumn 20, Issue 4, 1997, Pages 56-73

  Trandel Korenchuk, Darlene M ^a  

^a CITY UNIVERSITY OF NEW YORK   (United States)

Author keywords

Data collection methods; Patient satisfaction instruments; Psychometric testing; Quality of care; Questionnaire delivery; Reliability validity measures

Indexed keywords

AMBULATORY CARE; DATA ANALYSIS; GENERAL PRACTICE; INTERMETHOD COMPARISON; MEASUREMENT; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; RATING SCALE; RELIABILITY; REVIEW; TREATMENT OUTCOME;

EID: 0030724027     PISSN: 01489917     EISSN: None     Source Type: Journal    
DOI: 10.1097/00004479-199710000-00009     Document Type: Review

References (25)

1. Aharony, L., & Strasser, S. (1993). Patient satisfaction: What we know about and what we still need to explore. Medical Care Review, 50, 49.
2. Bostrom, J, Tisnado, J., Zimmerman, J., et al. (1994). The impact of continuity of nursing care personnel on patient satisfaction. Journal of Nursing Administration, 24, 64.
3. Campen, C., Sixma, H., Riele, R.D., Kerssens, J.J., & Peters, L. (1995). Quality of care and patient satisfaction: A review of measuring instruments. Medical Care Research & Review, 52, 109.
4. Davies, A.R., & Ware, J.E. (1988). Involving consumers in quality of care assessment. Health Affairs, 20, 33.
5. Davies, A.R., & Ware, J.E. (1991). GHAA's consumer satisfaction survey and user's manual. Washington, DC: Group Health Association of America.
6. Davis, S.L., & Adams-Greenley, M. (1994). Integrating patient satisfaction with a quality improvement program. Journal of Nursing Administration, 24, 28.
7. DeVellis, R.F. (1991). Scale development Theory and applications. Newbury Park, CA: Sage Publications.
8. Donabedian, A. (1988). The quality of care: How can it be assessed? JAMA, 260, 1,743.
9. Fosbinder, D. (1994). Patient perceptions of nursing care: An emergency theory of interpersonal competence. Journal of Advanced Nursing, 20, 1,085.
10. Gravely, E.A., & Littlefield, J.H. (1992). A cost-effectiveness analysis of three staffing models for the delivery of low-risk prenatal care. American Journal of Public Health, 82, 180.
11. Health Outcomes Institute. (n.d.). Health Outcomes Institute Visit Specific Patient Satisfaction Questionnaire. (HOI, 2001 Kellebrew Drive, Suite 122, Bloomington, MN 55425.)
12. Koehler, W.F., Fottler, M.D., & Swan, J.E., (1992). Physician-patient satisfaction: Equity in the health services encounter. Medical Care Review, 49, 455.
13. Kurata, J.H., Nogawa, A.N., Phillips, D.M., et al. (1992). Patient and provider satisfaction with medical care. Journal of Family Practice, 35, 176.
14. Locker, D., & Dunt, D. (1978). Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Social Science and Medicine, 12, 283.
15. Maruish, M.E. (1995). HOI health outcomes question database released. The Newsletter of the Health Outcomes Institute, 2, 1.
16. Nalle Clinic. (n.d.). Nalle Clinic Patient Satisfaction Survey. (Nalle Clinic, Charlotte, NC).
17. Nash, M.G., Blackwood, D., Boone, E.B., et al. (1994). Managing expectations between patient and nurse. JAMA, 23, 49.
18. Ross, C.K., Steward, C.A., & Sinacore, J.M. (1995). A comparative study of seven measures of patient satisfaction. Medical Care, 33, 392.
19. Rubin, J.R., Gandek, B., Rogers, W.H., et al. (1993). Patients' rating of outpatient visits in different practice settings: Results from the medical outcomes study. JAMA, 270, 835.
20. Stump, T.E., Dexter, P.R., Tierney, W.M., & Wolinsky, F. (1995). Measuring patient satisfaction with physicians among older and diseased adults in a primary care municipal outpatient setting. Medical Care, 33, 958.
21. Wakefield, D.S., Cypherts, S.T., Murray, J.F., et al. (1994). Understanding patient-centered care in the context of total quality and management and continuous quality improvement. Journal of Quality Improvement, 20, 152.
22. Ware, J.E., & Hays, R. (1988). Methods for measuring patient satisfaction with specific medical encounters. Medical Care, 26, 393.
23. Ware J.E., Snyder, M.K., & Wright, W.R. (1976). Development and validation of scales to measure patient satisfaction with health care services: Results of scales constructed from the patient satisfaction questionnaire and other health care perceptions (Part B). Carbondale, IL: Southern Illinois University.
24. Ware, J.E., Snyder, M.K., Wright, W.R., et al. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning, 6, 247.
25. Winkler, J.D., Kanouse, D.E., & Ware, J.E. (1982). Controlling for acquiescence response set in scale development. Journal of Applied Psychology, 67, 555.